Senior Client Services Associate

Firm Description

At Bogart Wealth, we specialize in providing exceptional wealth management services and solutions. Our team is dedicated to helping clients achieve their financial goals through personalized strategies and expert advice.

Job Description

Position Summary: The Senior Client Service Associate plays a critical role in delivering a first-class experience to our clients. This is client-focused professional who manages account administration, processes paperwork and maintains accurate client records while serving as a resource for junior team members.

This role handles complex requests and escalations, owns key workflows, contributes to operational improvements and helps to onboard and guide new client services team members. This role is ideal for someone who enjoys helping people, solving problems, and being part of a collaborative, high-performing team.

Education:

Required: Bachelor’s degree

Years of Experience:

Required: 3-5 years of Client Services Associate experience in an RIA

Key Responsibilities

• Serve as the first point of contact for complex or sensitive client issues, acting as a subject matter expert for client service processes and procedures
• Own and drive assigned client services processes and procedures, ensuring accuracy, timeliness, proper documentation, and quality across assigned areas
• Serve as a resource and mentor to junior team members, providing training, ongoing guidance, and constructive feedback to support their development and success
• Support clients with account administration and ongoing service needs
• Maintain prospect and up-to-date client information and documentation in all existing databases (CRM and Custodial platforms)
• Coordinate money movements, account updates, and client documentation
• Partner with advisors, team members, and other departments to resolve complex, multi-step requests
• Identify, develop, and implement workflow improvements that drive greater efficiency and elevate the client experience
• Lead and support special projects and firm initiatives as needed

Requirements and Skills

• Model best practices in communication, professionalism, and problem resolution
• Strong coaching and mentoring skills, with the ability to provide guidance, feedback, and informal training
• Client-focused and service-oriented, with a genuine desire to help people and to create positive client experiences
• Highly organized, detail-oriented, and proactive, consistently ensuring a high-quality client experience
• Self-motivated and eager to learn, grow, and share knowledge
• Comfortable working both independently and as part of a team
• Discreet and professional when handling confidential information
• Proficiency with the Microsoft Office Suite
• Experience working with investment management and custodial platforms (Charles Schwab, Fidelity, Pershing) required
• Experience with Salesforce as a CRM required
• Experience in RIA required
• Familiarity with fintech platforms like Black Diamond and Orion preferred

Benefits

• Competitive compensation
• Paid health benefits (medical, dental, vision, etc.) for employees
• A bonus program based on individual performance and company success
• Paid Time Off based on years of experience
• A 401(k) retirement plan with company match
• A fun and friendly team of colleagues