Senior Client Services Manager

Company Description Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Overview How You’ll Make an Impact As a Senior Client Services Manager at Epsilon, you will be the driving force behind client success, leading a diverse portfolio of high-profile brands. Reporting to senior leadership and collaborating with 12 cross-functional teams, you will deliver innovative digital marketing strategies that maximise client revenue and align with omnichannel indicators. You’ll be at the forefront of shaping client strategies, demonstrating Epsilon’s sophisticated digital marketing and MarTech solutions to create measurable value and develop client retention and growth.

You’ll mentor and coach a team, ensuring they reach their full potential while contributing to client success. The role is highly collaborative, working with various internal and external partners to integrate and deliver objective-based solutions.

We are offer you an opportunity to join a company that is redefining the marketing and advertising technology landscape. Epsilon’s unique combination of data-driven insights and innovative technology offers a compelling opportunity to work on industry-leading projects that redefine how brands connect with consumers. You will directly chip in to Epsilon’s growth and evolution, helping shape the future of the industry. This is a hybrid role requiring you to be in our London office 4 days per week. Responsibilities What You’ll Achieve You’ll have significant opportunities for career growth, including the potential for upward mobility within Epsilon and Publicis Groupe. In this role you will hone your leadership, digital marketing, and critical thinking skills, making you a key player in driving Epsilon’s success in the EMEA market.

Qualifications Who You Are

• What you’ll bring with you:

• Ideally 3+ years proven experience in digital marketing, MarTech, and project management.

• Strong organisational, time management, and communication skills.

• Analytical thinking with a curiosity about interpreting data to tell compelling stories.

• Ability to lead and develop a high-performing teams, driving both client and employee success.

• Strong commercial foresight with the ability to identify growth opportunities and drive profitability.

• Why you might stand out from other talent:

• Passion for big data, technology and solving sophisticated problems

• A consultative approach to client management, growth and strategy development.

• Experience in leading cross-functional teams and driving innovative solutions.

• A proactive attitude focused on process improvement and automation.

• A growth mindset, always seeking to learn, adapt, and improve in a fast-evolving industry.

This role is perfect for someone eager to be part of a dynamic, growing business at the innovative of digital marketing and technology, with ample opportunities to make a significant impact.

Additional Information When you join Epsilon, we’ll create something EPIC together. We’re a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services. Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.

Check out a few of these resources to learn more about what makes Epsilon so EPIC:

Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon

Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

Epsilon Has Five Values That Define Our Culture And Guide Us As We Create Value For Our Clients, Our People And Consumers. We Seek Candidates Who Align With Our Company Values, Demonstrate Them And Make Them Meaningful In Their Day-to-day Work

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.

As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and parental, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.