Senior Client Services Officer | Administration Assistant

Established Mt Gravatt Accounting Firm – Client Services Officer | Modern & Supportive Practice

Take the next step in your career with a firm that genuinely values its people. This is a fantastic opportunity to join a well-established, progressive Mt Gravatt accounting practice with a strong focus on cloud technology.

As Client Services Officer, you'll be the backbone of the firm's operations, providing professional administrative and personal assistant support across the practice, with ownership of the firm's workflow management. Your contribution will play a key role in ensuring smooth day-to-day operations and a positive client experience, while giving you exposure to a wide range of accounting processes.

Why Join This Team?
✔ Competitive salary package
✔ Progressive firm with a strong cloud-based focus
✔ Friendly, social, and supportive workplace culture
✔ Flexible working hours, including early start/finish options
✔ Structured career pathways with ongoing training and mentoring
✔ Mindfulness sessions and wellness initiatives
✔ Direct access to senior staff and firm Partners

What We're Looking For:

• Minimum 2 years' experience in a workflow, practice management, or senior administrative role within accounting or professional services

• Experience with WorkflowMax is highly regarded

• Confidence working across multiple accounting systems and a strong aptitude for learning new software, including Xero, FYI Docs, FuseSign, BGL360 (SMSF), and Pilot AI

• Familiarity with ATO and ASIC processes

Key Responsibilities:

• Ownership and visibility over workflow management and job tracking
• Reporting on WIP, bottlenecks, and team capacity
• Initiative in implementing or improving systems, including workflow tracking tools
• Coordinate job allocation and deadlines across the team
• Prepare invoices, correspondence, and client documentation
• Manage client enquiries via phone, email, and in person
• Maintain accurate client records and compliance requirements (ATO/ASIC)
• Support firm projects, process improvements, and ad hoc tasks

How To Apply 📩

Apply through SEEK now OR email resume directly to [email protected]. For further information, please call Kira Battley, B.Bus (Acc) on [0447 252 988](tel:0447 252 988).

HOW I CAN HELP YOU

• Degree educated accountant having practiced in both Big4 and boutique firm environments

• Deep knowledge of the current career opportunities including those roles not advertised - ie, the ‘hidden’ job market

At MW Recruitment, we specialise in all aspects of public practice accounting for firms Australia wide (accountants, auditors, bookkeepers, client services, administration- you name it!). If this job isn't suitable, but you would like to hear about other vacancies - contact me today.

#SCR-kira-battley