Senior Client Services Representative

Position Overview

• The Senior Client Servicing Executive

  will play a critical role in driving client satisfaction, revenue growth, and seamless event delivery. This position requires a highly skilled professional who can confidently manage premium clients, lead project discussions, handle budgets & costing, and oversee end-to-end coordination with internal teams and external partners.

• You must demonstrate strong communication, negotiation ability, creative thinking, and leadership in every client interaction.

Key Responsibilities

A. Client Relationship Management

• Act as the primary point of contact for all assigned clients.
• Build and maintain long-term, trust-driven client relationships.
• Understand the client’s event objectives and convert them into well-defined briefs.
• Conduct client meetings, presentations, and strategic discussions confidently.

B. Planning & Strategy

• Convert client briefs into strong event concepts, ideas, and themes.
• Present company portfolio, capabilities, market trends, and creative suggestions.
• Develop highly polished presentations, mood boards, and proposal decks.
• Conduct in-depth research on new themes, décor trends, and creative directions.

C. Costing & Budgeting

• Prepare accurate costings and quotations in coordination with the costing team.
• Ensure budgets are realistic, competitive, and aligned with client expectations.
• Maintain profitability without compromising on quality.
• Explain budgets, line items, and value additions clearly to clients.

D. Negotiation & Closure

• Handle client negotiations with confidence and clarity.
• Follow up proactively to convert proposals into confirmed business.
• Negotiate with vendors/artists to maintain cost efficiency.

E. Project Delegation & Execution Oversight

• Brief the Project Head and internal teams thoroughly on client expectations.
• Ensure the execution team works exactly as per the approved plan.
• Monitor timelines, quality checks, production accuracy, and final delivery.
• Provide on-ground support during event execution when required.
• Resolve challenges quickly and professionally.

F. Stakeholder Collaboration

• Coordinate with vendors, artists, venues, and production teams.
• Maintain professional and smooth communication with all external partners.

G. Reporting & Process Compliance

• Share project updates, client feedback, and follow-up reports with management.
• Maintain documentation, databases, and SOP compliance.
• Complete any additional responsibilities assigned by HOD or top management.

Required Qualifications & Experience

Education

• Graduation / MBA in Management, Marketing, or Event Management preferred.

Experience

• Minimum 4+ years

  of experience in client servicing within events / weddings / experiential agencies.

• Experience handling high-value clients and premium events is a strong advantage.

Skills & Competencies (Senior-Level)

Core Competencies

• Excellent spoken communication & presentation skills
• Strong negotiation & deal-closing ability
• High-level planning and coordination skills
• Advanced client handling & relationship management
• Strong problem-solving and decision-making
• Leadership capability and team coordination

Technical Skills

• Advanced Excel

  (costing sheets, formulas, pivot tables, budgeting)

• Costing & Budgeting

  – strong accuracy and financial understanding

• PPT & Documentation

  – professional client presentation creation

• Good understanding of event trends, aesthetics, and creative concepts

Behavioral Traits

• Confident, proactive, and ownership-driven
• Strong time management and multi-tasking ability
• Calm under pressure and deadline-focused
• Professional attitude with client-first thinking

What We Offer

• Opportunity to work on premium projects and large-scale events
• Direct exposure to client strategy and decision-making
• Creative work culture with learning and leadership opportunities
• Career growth based on performance

Location:

Surat

Department:

Client Servicing