Senior Client Servicing Executive

Client Servicing Executive – Digital Marketing

Job Type: Full-time
Location: Mumbai / Navi Mumbai
Work Mode: Hybrid – 2 days WFO, 3 days WFH
Working Hours: 11:00 AM – 8:00 PM
Working Days: Monday to Friday
Experience: Freshers welcome; prior experience in client servicing or digital marketing is a plus

About the Role

We are looking for a Client Servicing Executive who is organized, proactive, and genuinely interested in building a long-term career in marketing.

You will work closely with clients and internal creative, content, strategy, and media teams to manage and execute digital marketing projects across multiple industries. This role offers hands-on exposure to social media marketing, branding, websites, content, campaigns, and client management.

This is a great opportunity for someone who enjoys working in a fast-paced environment, managing multiple projects, and learning how digital marketing projects come together from brief to execution.

Key Responsibilities

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• Act as the primary point of contact for assigned clients, handling queries, providing updates, and ensuring a smooth client experience.
• Coordinate and execute branding, website, social media marketing, and digital marketing projects.
• Understand client briefs, requirements, brand guidelines, and objectives, and communicate them effectively to internal teams.
• Work closely with creative, content, strategy, design, and media teams to ensure timely and quality project delivery.
• Maintain project timelines, trackers, task lists, and reports.
• Follow up with internal teams and ensure deliverables are completed within agreed timelines.
• Proactively identify potential issues, suggest solutions, and escalate concerns when required.
• Build a strong understanding of each client's brand, tone of voice, audience, and marketing goals.
• Manage multiple clients and projects simultaneously while maintaining attention to detail.
• Develop a working understanding of social media platforms and how digital campaigns are executed end-to-end.

Requirements

• Excellent written and verbal communication skills.
• Strong organisational and follow-up skills.
• Working knowledge of social media platforms such as Instagram, Facebook, and LinkedIn.
• Basic understanding of how social media and digital marketing campaigns work.
• Strong sense of ownership and accountability, someone who follows through without constant supervision.
• Ability to manage multiple projects and deadlines simultaneously.
• Good attention to detail and problem-solving ability.
• Prior experience in client servicing, account management, or digital marketing is an advantage.
• Freshers with strong communication skills and a genuine interest in marketing are welcome to apply.
• Comfortable working in a fast-paced, collaborative environment.
• Basic working knowledge of Google Docs, Excel, and Canva.
• Must have a personal laptop suitable for meetings and basic work requirements.
• Must be based in Mumbai / Navi Mumbai.
• Must be comfortable travelling to Navi Mumbai twice a week for office days and anywhere in Mumbai for shoots.

What You’ll Get:

Multi-Industry Exposure
Work across brands in fashion, lifestyle, mental health, real estate, and several other industries.

Fast Learning Curve
Get hands-on exposure to strategy, content, websites, branding, media, shoots, and client management.

Balanced Work Environment
5-day work week with national holidays off, along with a hybrid work setup.

Young & Collaborative Team
Work with a creative, supportive team that values collaboration, fresh ideas, and ownership.

Varied Work
Every brand and brief is different, so the role offers exposure to a wide range of projects rather than repetitive work.

Supportive Culture
A low-ego, collaborative environment where team members are encouraged to learn, contribute, and help each other.

Who Should Apply?

This role is best suited for someone who genuinely wants to build a long-term career in marketing. If you are curious about how brands are built, enjoy working with people, and want exposure to different areas of digital marketing, this role can offer strong learning opportunities.

If you're looking for a role where you can learn, take ownership, and grow with a young and ambitious team, we'd love to hear from you.

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits:

• Flexible schedule
• Paid time off

Work Location: Hybrid remote in Navi Mumbai, Maharashtra (Navi Mumbai, Raigad District)