SENIOR CLINICAL ENGINEER

About Radiology Associates

Radiology Associates is a trusted leader in diagnostic imaging and proudly recognized as a Breast Imaging Center of Excellence by the American College of Radiology. We are committed to delivering high-quality, patient-centered care in a supportive and professional environment. Join a collaborative, purpose-driven team making a real impact across our Florida communities through innovation in healthcare.

General Summary:

Works collaboratively with members of the Clinical Applications support team, managing and supporting clinical applications and related systems for all divisions within the Organization. Drives the resolution of technical issues with clinical applications and investigates and implements fixes by working with the vendor, IT, and other cross-functional groups. Identifies areas where improvements can be made to enhance the experience and efficiencies of our radiologists and end users using our clinical applications.

Essential Functions:

• Analyze business requirement to build, unit test and implement solutions
• Engage with stakeholders and lead meetings with internal and external customers.
• Establish strategic and tactical input regarding customer support strategies and priorities
• Provide cross-functional leadership to support the radiology workflow, including use of clinical applications such as PACS, voice recognition
• Monitors and optimizes the radiologists' experience with clinical applications and related systems, identifying and addressing any issues or gaps that affect their productivity, accuracy, or satisfaction.
• Collaborates with radiologists, end users, and other stakeholders to gather feedback, requirements, suggestions, and implement improvements and optimizations for clinical applications and related systems.
• Diagnoses and resolves technical issues with clinical applications and related systems, working with vendor, IT, and other cross-functional groups as needed to resolve in a timely manner.
• Proactively analyzes operational processes and data to identify opportunities and improve existing processes for workflow optimization.
• Responsible for senior level support, administration, and maintenance of clinical applications and related systems, integrations, and connectivity, including vendor and/or outside party escalation for the most complex problems.
• Maintains advanced knowledge of current operational workflows that are supported through the business or clinical applications
• Assists Manager, Clinical Informatics as needed in routine management of all clinical applications including PACS, RIS, dictation, and related clinical systems for all Divisions across the organization.
• Ensures timely and complete capture of DICOM and HL7 transmissions into related systems, reporting any issues to vendor support or Interface team when necessary.
• Implements and tests fixes, patches, updates, and enhancements for clinical applications and related systems, ensuring minimal disruption and optimal performance.
• Evaluate and recommend new technologies, tools, and solutions that can improve the quality, functionality, and efficiency of clinical applications and related systems.

Education: Bachelor’s degree in computer technology or related field; OR Associate degree in computer technology or related field, plus five (5) years working in an information security-related role OR Equivalent combination of education and experience.

Knowledge and Skills

• Advanced skill set of Dicom and HL7
• Advanced knowledge of computers, networks, and operating systems and how they apply to Radiology IT infrastructure.
• Strong problem-solving skills.
• Ability to work both in a team and independently.
• Ability to work under pressure.
• Strong communication and collaboration skills to work effectively with cross-functional teams and vendors.
• Attention to detail and a commitment to delivering high-quality solutions.
• Ability to adapt to changing priorities and work in a dynamic environment.
• Advanced ability to read, interpret, and apply technical manuals and documentation.
• Work flexible hours when necessary.

Physical/Mental Demands: Prolonged periods of standing and/or sitting at a desk and working on a computer. Work may require hand dexterity for the operation of office machines. Mobility to complete errands. Must be able to lift up to 15 pounds at times.

Environmental/Working Conditions: Work is performed in an office and/or remote work environment. Position may involve contact with staff and the public. Work may be stressful at times. Occasional evening and weekend work.

Benefits
As an employee of Radiology Associates, you will enjoy a comprehensive benefits package that includes:

• Affordable Medical, Dental, and Vision Insurance
• Paid Time Off (PTO) and Paid Holidays
• Paid Life and AD&D Insurance
• Employee Assistance Program (EAP)
• Travel Assistance and Identity Theft Assistance
• Employee Recognition Programs
• 401(k) Retirement Program
• Employee Referral Bonus Program

Additional Information:

Equal Opportunity Employer: We comply with federal, state, and local anti-discrimination laws, regulations, and ordinances.

Drug-Free and Tobacco-Free Workplace: We are committed to maintaining a safe and healthy work environment.

E-Verify Participation: This organization participates in E-Verify to confirm employment eligibility in the United States.