Senior Cloud Engineer

Senior Cloud Engineer, Sterling VA: build, scale, and productize the hosting platform our customers depend on.

General Accountability: The Senior Cloud Engineer implements and manages complex cloud infrastructure solutions while providing technical guidance to other team members. This role focuses on the deployment, optimization, and management of virtualization, storage, VDI, data protection, security solutions, and compliance frameworks across multi-tenant, and dedicated platforms. The role also works directly with customers to implement services on the hosting platform, supports the technical productization of XaaS offerings (primarily IaaS, PaaS, and similarly positioned service offerings), and leads technology evaluations to inform platform strategy.

Responsibilities/Duties:

Virtualization & Infrastructure Management

• Implement and manage service provider-grade virtualization and cloud infrastructure
• Configure and maintain VDI environments for client workloads
• Design and deploy storage solutions including both traditional SAN/NAS & Distributed storage based offerings
• Implement and test disaster recovery solutions

Security & Compliance

• Implement and maintain security controls and best practices across cloud and virtualization platforms
• Support adherence to compliance frameworks and regulatory requirements across hosted environments

Customer Implementation & Platform Productization

• Work directly with customers to implement and configure services on the hosting platform as well as dedicated infrastructure
• Support technical productization of XaaS (IaaS, PaaS, SaaS) offerings, partnering with product and solutions engineering teams to bring new capabilities to market
• Evaluate emerging technologies and vendor solutions, providing recommendations on platform adoption and strategy

Operations, Support & Leadership

• Provide escalation support and troubleshooting for complex issues
• Lead engineering projects and initiatives
• Mentor junior engineers and review technical work
• Participate in on-call rotation for critical infrastructure support
• Contribute to technical documentation and standard operating procedures
• Perform other related duties as assigned

Experience and Core Competencies:

• 10+ years of experience in Core Cloud Engineering (virtualization, storage, data protection, etc…)
• Strong expertise in virtualization technologies (VMware vSphere, Hyper-V)
• Strong hands-on experience with Omnissa, Workspaceone and other EUM solutions
• Strong hands-on experience with with VDI solutions (Omnissa Horizon, Citrix)
• Experience with both Windows & Linux systems administration
• Experience with compute implementations and infrastructure security controls in enterprise environments
• Familiarity with technical productization of XaaS offerings and evaluating new technologies for platform adoption
• Preferred Qualifications:
• Familiarity with service meshes
• Knowledge of security best practices
• Exposure to multi-cloud or hybrid environments
• Key Competencies:
• Strong problem-solving and troubleshooting skills
• Ability to operate in high-scale environments
• Strong collaboration skills
• Focus on automation and reliability
• Success Metrics:
• Reduced system downtime
• Improved deployment frequency and MTTR
• Improved observability coverage
• Reduction in manual operational effort

Physical Requirements:

• Lifting Up to 50 pounds
• Frequent walking, sitting, standing, bending.