Senior Cloud Engineer

About the Company

Samsung SDS Europe Limited (“SDSE”) in the UK is the European Regional Head Office of Samsung SDS, a global software solutions and IT services company. SDSE provides software and solutions for enterprise mobility, security, analytics, and mobile sales and training. We enable our customers in government, financial services, retail and other industries to drive business in a hyper-connected economy by helping them increase productivity, safeguard assets, and make smarter decisions.

About the Role

The Senior Cloud Engineer will join the Cloud Service Group, providing technical support across Samsung SDSE’s cloud infrastructure. The role focuses on improving cloud platforms to keep them reliable, secure, and highly available, while finding ways to make processes more efficient.

As a technical lead, you’ll help shape the group’s strategy, drive automation and AI adoption, and support the development of junior team members. You’ll also work closely with the business to understand customer needs and find better ways to deliver cloud services across the region.

Responsibilities

• Deployment, support, troubleshooting, and maintenance of operating systems across cloud infrastructure. Core area of responsibility windows systems.
• Maintain and drive security and operational standards across the environment.
• Seek to be a leader in the evolution of the VDI platform and the associated complexities in supporting such a platform.
• Collaborate with support teams, senior management and developers to drive greater efficiencies utilizing automation or in some instances AI automation.
• Contribute to the strategy of the cloud service group, through subject matter expertise and enhancing/shaping the offering to the customer.
• Seek to mentor existing engineers and support a culture focused on continuous improvement.
• Demonstrate a business focused mindset and a willingness to step outside of defined boundaries.

Requirements

Additional Job Description(Skills and Qualifications)

Education & Experience

• Degree in Computing (BSc Hons) or equivalent.
• 5–10 years of relevant experience in senior cloud engineering within medium to large organisations.
• Relevant certifications (AWS, Azure, Windows, Linux, Terraform, architecture or project management) are an advantage.

Technical Skills

• Strong Windows Server administration, including build, support, lifecycle management, failover clustering, network teaming, Active Directory/DNS, WSUS, IIS and security hardening.
• Experience with virtualisation technologies (vSphere, Hyper-V) and hyperscale cloud environments, preferably Azure or AWS.
• Knowledge of IP networking, including routing, firewalls and load balancers.
• Experience supporting Linux platforms.
• Working knowledge of MS SQL and databases.
• Experience with SAN/storage technologies and VDI (Citrix is an advantage).
• Basic scripting and automation skills; PowerShell experience is beneficial.

Core Competencies

• Strong communication, analytical and problem-solving skills.
• Team player with the ability to set technical standards, mentor others and lead by example.
• Customer-focused, with the ability to influence decisions and adapt to different cultures.
• Sound technical judgement and the ability to work under pressure.
• Flexibility to work overtime during peak periods.

Additional Requirements

• Full UK driving licence and access to a personal vehicle for emergency call-outs.
• Eligibility to work in the UK or a valid work permit.

Benefits

• 25 days’ annual leave
• Discretionary performance based bonus scheme linked to individual, team and company performance (following successful completion of probation period)
• Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
• Permanent Health Insurance
• Group Life Assurance
• Flexible Benefits allowance of £660 per annum (following successful completion of probation period), e.g. dental insurance, healthcare cash plan, holiday buy/sell, gymflex, travel insurance etc.