Senior Cloud Support Specialist

Department: Digital Solutions

The Opportunity As a Senior Cloud Support Specialist, you will represent the organization in client-facing activities. You’ll ensure service excellence by supporting onboarding and certification, coordinating stakeholder needs, and resolving complex technical and operational issues.

Key Responsibilities

• Single point of contact for platform service requests
• Deliver 2nd/3rd level technical support covering functionality, troubleshooting, and usage
• Conduct root cause analysis for recurring issues and implement preventative measures
• Act as escalation point for high-priority incidents, ensuring timely resolution and communication
• Monitor applications, alerts, and connections to maintain transaction reliability
• Perform functional testing prior to production release, ensuring compliance with requirements
• Apply ITSM practices (Incident, Problem, Change Management) for consistent support delivery
• Coordinate onboarding, testing, and certification directly with stakeholders
• Maintain documentation and knowledge base while contributing to continuous improvement initiatives
• Ensure compliance with SLAs and escalation procedures

Essentials

• Bachelor’s degree in Computer Science or equivalent professional experience
• Minimum 5 years in IT, ideally within financial services technology
• Strong ability to resolve complex issues under pressure
• In-depth understanding of AP/AR processes, payment workflows, and reconciliation
• Proven experience in payment processing with regulatory compliance
• Proficiency in SWIFT iso15022/20022 standards and related formats
• Hands-on exposure to TMS, ERP systems, and payment gateways
• Excellent communication skills—able to simplify technical details for stakeholders
• Strong problem-solving, prioritization, and multitasking skills

Preferred

• Knowledge of trade and post-trade processes (equities, fixed income, ETFs, fund orders)
• Experience with asset financing and treasury management practices
• Familiarity with automation tools for AP/AR (cash flow forecasting, liquidity management, intercompany funding, banking relationships)
• Willingness to work on a shifting schedule

Job Type: Contract

Job Location: Toronto