Senior Cloud Technical Account Manager

Who you are

• AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying
• Bachelor's degree in computer science, IT, math, or equivalent
• Bachelor’s Degree in Computer Science, Math, or related discipline, and 7+ years of equivalent work experience or 9+ years of related work experience
• 7+ years of technical engineering experience
• 7+ years of experience with operational parameters and troubleshooting for four (4) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
• Internal enterprise or external customer-facing experience as a technical lead
• Experience in Informational Technology operations
• Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
• Development in a distributed systems environment
• Experience in a 24x7 operational services or support environment
• Experience with AWS services and/or other cloud offerings

What the job involves

• AWS Enterprise Support Technical Account Managers (TAM) support our customers' creative and transformative spirit of innovation across all technologies including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more
• This is not a sales role but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises
• The TAM role is not directly hands on keyboard within the customer's environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution
• More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more
• Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management
• You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy and resilient
• The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed
• The TAM is the centerpiece of value to our Enterprise Support customers
• Work with appropriate engineers and service teams to see issues through to resolution, rather than being directly hands on keyboard within the customer's environment for troubleshooting customer support issues
• Work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services
• Effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management
• A day in the life:
• The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, helping them achieve the greatest value from AWS

The application process

• Application deadline: Oct 8, 2026