Senior CMDB / ITOM Engineer (Contract)

You will serve as the local technical lead for ServiceNow CMDB and ITOM, ensuring Singapore’s infrastructure, applications and cloud estate are accurately represented within the Group ServiceNow platform.

Responsibilities: -

Lead the onboarding of Singapore's infrastructure, application and cloud estate into the Group ServiceNow CMDB.

Drive ServiceNow Discovery, Service Mapping, Event Management and CMDB initiatives to establish a reliable single source of truth.

Partner with Group architects to localise CMDB, CSDM and reconciliation models for Singapore-specific requirements.

Build and maintain end-to-end service maps to support impact analysis, change risk assessment and incident triage.

Integrate local technology platforms, monitoring tools and asset repositories into the Group CMDB ecosystem.

Serve as the Subject Matter Expert and escalation point for CMDB, ITOM and IT Asset-related matters.

Drive data quality, governance, discovery coverage and continuous improvement to maintain audit-ready CMDB integrity.

Requirements:
Degree in Computer Science, Information Technology, Engineering or a related discipline.

Minimum 8 years of experience in IT Operations Management, CMDB engineering, IT Asset Management or ServiceNow ITOM delivery.

Strong hands-on experience with:
ServiceNow CMDB and ITOM Discovery, Service Mapping and Event Management CMDB/CSDM design and governance

Infrastructure, networking and cloud technologies (AWS/Azure)Data quality, CI reconciliation and configuration management

Experience in scripting using PowerShell, Python or JavaScript is advantageous.

ServiceNow and ITIL certifications will be highly regarded.

Only shortlisted candidate will be notified.

Maybank is among Asia's leading banking groups and is South East Asia's fourth largest bank by assets. The Maybank Group has an international network of 2,400 branches in 20 countries including all 10 ASEAN countries, with over 43,000 employees serving customers worldwide.

Maybank offers an extensive range of products and services for individuals, businesses and corporations, including consumer and corporate banking, investment banking, Islamic banking, stock broking, insurance and takaful and asset management. With Maybank's global business footprint, clients have access to vast opportunities across ASEAN and beyond.

Singapore is one of Maybank Group's largest overseas operations. Since the opening of our first branch at South Bridge Road in 1960, we have established a significant presence in the retail, wholesale and global banking markets. Maybank was identified as one of the domestic systemically important banks (D-SIBs) in 2015.

Maybank Singapore Limited, a Singapore-incorporated subsidiary with Qualifying Full Bank (QFB) privileges, offers retail (personal banking, privilege wealth, premier wealth), private wealth and SME banking services. It operates in 27 service locations. Singapore customers can also access atm5 shared ATM network - Singapore's only shared ATM network among six participating QFBs to offer a combined reach of more than 200 ATMs in Singapore.

Maybank's Singapore Branch operates the Global Banking (e.g. loans/financing, trade financing, deposits, company's operating accounts, remittances, Global Markets) business to cater to the banking needs of corporate and institutional clients.

As at December 2017, Maybank's total assets in Singapore were approximately S$65.8 billion, and is staffed by over 1,800 bank employees. With strategically located branches in the business district and suburban estates of Singapore, we are well-positioned to provide highly personalised services and locally-oriented solutions that will deliver more value to customers.

Our pursuit for business excellence standards saw Maybank being the first bank in Singapore to achieve all four certifications by Enterprise Singapore, namely Singapore Quality Class Star, Singapore Service Class, People Developer and Singapore Innovation Class at an enterprise level.

We also recognise that our employees are our best assets and place a strong emphasis on having a people-first culture. Visit our Awards and Milestones page for the listing of awards we have won over the years.