SENIOR COFFEE MACHINE TECHNICIAN

Key Responsibility:

Technical & Service Responsibilities

• Provide technical support to B2B clients regarding Install, inspect, maintain, and repair semi-automatic and fully automatic coffee machines.
• Perform routine preventive maintenance to ensure optimal machine performance.
• Diagnose technical issues related to mechanical, electrical, and electronic components.
• Calibrate coffee machines to ensure consistent brewing quality according to standards.
• Handle troubleshooting for breakdowns both on-site and remotely when required.
• Replace faulty parts and ensure proper machine reassembly and testing.
• Maintain service records, maintenance reports, and spare parts usage documentation.
• Provide basic operational training and technical explanations to customers or operators.
• Ensure all work complies with safety standards and company procedures.
• Coordinate with the service team and sales team regarding technical support and after-sales service.

Inventory Management Responsibilities

• Manage inventory of coffee machines, spare parts, tools, and accessories.
• Record all incoming and outgoing items accurately in the inventory system.
• Conduct regular stock opname and physical inventory audits.
• Prepare machines and spare parts for installation, delivery, or service activities.
• Support documentation for warranty claims and spare part usage.

Job Requirements:

• Experience working in a B2B context and understanding the dynamics of client relationships.
• Strong communication skill.
• Technical expertise in coffee equipment maintenance with proficiency in diagnosing and repairing a wide range of coffee machine models, including espresso machines, auto coffee machines and grinders.
• Proactive and solution-oriented approach to challenges
• Must have SIM C, and willing to work shifts.
• Fluency in English & have SIM A will be an advantage.
• In-depth knowledge of coffee beans, and roast profiles will be an advantage.