Senior Collaboration Engineer

Job Title Senior Collaboration Engineer Seniority level Mid senior level Employment Type Full time Work place type On-site Job location Cairo-Egypt Will be responsible for:

• Act as a focal point between Site & Facilities team and IT Team
• Manage, Configure and troubleshoot all unified VOIP communication systems and Collaboration including IP telephony, Voice mail, IM Messaging, Video Conferencing and Contact Center as L3 Support.
• Coordinate with the vendor according to the SLA.
• Manage and configure all collaboration endpoints and systems
• identifying, investigating and resolving technical incidents and problems related to IP telephony systems
• Manage, configure and troubleshoot Video Conference systems and Endpoints
• Troubleshoot highly complex data, voice or video network and hardware problems and escalates to Vendor if needed.
• Designs, builds, configures, installs, monitors, and supports all VOIP and collaboration systems.
• Ability to engage in creating backup strategies for the data and recovery plan Collaboration solutions.
• Report and log the incidents and services activation.

Skills Required

• 4-7 Years of industry experience in implementing and operating enterprise campus networks and Cisco unified communications solutions.
• Solid understanding and practical experience of Cisco Unified Communications manager, Cisco Jabber, Cisco IM and Presence, Cisco Unity Connection, Cisco Expressway and Cisco Unified Contact Center Express.
• Solid understanding and practical experience of Video Calling with Cisco Video Endpoints.
• Hands-on experience with Cisco Unified communications products mentioned above.
• Fast Learner and ability to learn and practice new technologies.
• Additional, general functional qualification list for operation environment:
• ITIL
• Working in a team
• Good reporting skills
• Troubleshooting skills
• Other similar skills