Senior Collaboration Engineer

• Study and understand the Scope of Work and Solution Design for assigned projects.

• Review and validate proposed solutions prior to project kickoff.

• Inspect and verify hardware equipment, software licenses, and required project data before starting the project.

• Attend and participate in project kick-off meetings with the Presales and Project teams.

• Install and configure Cisco Collaboration systems under the guidance of Senior Engineers, including:

  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection
  • Cisco IM & Presence
  • Cisco CUBE / Voice Gateway
  • Cisco IP Phone
  • Webex Calling

• Assist in system migration by planning migration and cutover procedures to minimize downtime.

• Execute system testing against test cases and support User Acceptance Testing (UAT).

• Prepare technical documentation, including Configuration Guides, Test Results, and As-Built documents.

• Provide post-installation support both remotely and on-site, with the ability to analyze SIP Call Flows and Voice Signaling.

• Study emerging technologies and obtain professional certifications in line with the personnel development plan.

Qualifications

• Bachelor's degree in Computer Science, IT, or a related field.
• Minimum 2–3 years of relevant experience.
• Fundamental knowledge of Computer Networking (Routing, Switching, WAN, LAN, Security, and Wireless).
• Hands-on experience configuring Cisco equipment (e.g., Cisco CUCM, Cisco VGW).
• Fair to intermediate English communication skills (reading, writing, and speaking).
• Basic knowledge of Microsoft Office (Word, Excel) and Microsoft OS (Windows, Windows Server).
• Basic knowledge of VMware ESXi.
• Proficiency in Microsoft Visio and Microsoft Project.
• Fundamental understanding of basic programming.
• Strong service mind with a thorough understanding of customer service principles.
• Ability to work outside of standard business hours (overtime/shift work).
• Valid driver's license and ability to drive a car.