Senior Collections Analyst

Discover your 100% YOU with MicroSourcing! Position: Senior Collections Analyst

Work setup & shift: Remote | Night Shift

Why join MicroSourcing? You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role

As a Senior Collections Analyst, You Will

• Escalation & Complex Resolution: Serve as the primary SME for resolving high-risk payment exceptions, complex cross-entity reconciliations, and intricate unapplied cash discrepancies.
• Process Transformation & Automation: Partner with Technology and Finance teams to drive automation initiatives, optimize cash-matching rules, and participate in ERP upgrades, testing, and validation.
• Analytics & Performance Reporting: Develop operational reporting, KPI dashboards, and analytics using large data sets to monitor processing accuracy, team productivity, unapplied cash aging, and volume trends.
• Root-Cause Analysis & Continuous Improvement: Perform root-cause investigations on recurring payment mismatches, short-pays, and bank file errors to implement permanent process fixes.
• Team Leadership & Mentorship: Coach, mentor, and train Cash Applications Analysts I & II; create and maintain standard operating procedures (SOPs), training materials, and team knowledge bases.
• Cross-Functional Partnering: Represent Cash Applications in cross-functional forums with Billing, Collections, Treasury, and Accounting to align end-to-end revenue cycle workflows.
• SOX Governance & Close Execution: Audit workflows to ensure compliance with SOX controls and internal accounting policies, leading month-end and quarter-end close reconciliations with minimal supervision.

Non-negotiables What You Need:

• 5+ Years Experience: Minimum of 5 years of progressive operational experience in cash applications, accounts receivable (A/R), revenue cycle management, or financial accounting operations.
• Subject Matter Expertise: Expert-level mastery of double-entry accounting principles, complex A/R reconciliations, bank lockbox/EDI processing, and root-cause ledger auditing.
• Advanced Data Analysis: Expert skills in Microsoft Excel (handling large data sets, complex formulas, data modeling) to synthesize operational metrics and ledger trends.
• Project & Change Management: Demonstrated track record of driving process improvements, leading continuous improvement initiatives, and implementing scalable operational solutions.
• Cross-Functional Leadership: Strong communication, stakeholder management, and mentorship skills to influence decisions and coach team members across functions.

Preferred Skills/Experience

• Educational Foundation: Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Advanced Technology Stack: Hands-on experience with enterprise ERPs (e.g., Oracle Cloud Fusion, SAP, NetSuite) and analytics/automation platforms (e.g., Power BI, Alteryx, SQL).
• Certifications: Lean Six Sigma (Green/Black Belt) or formal process improvement accreditation.
• Specialized Industry Background: Prior experience in high-volume B2B environments, healthcare revenue cycle management, or SaaS enterprise finance.

About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/

Terms & conditions apply.*