Senior Collections Analyst

Senior Collections Analyst

Description -

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities:

• Manages a portfolio of customer accounts independently, driving collection strategies to optimize cash flow and reduce aged receivables.
• Resolves collection-related issues independently, including payment delays, disputes, and account reconciliation matters.
• Presents collection risk assessments, aging trends, and recovery recommendations to management.
• Negotiates payment commitments, payment plans, and resolution strategies with customers and internal stakeholders to accelerate cash collection.
• Analyzes and researches customer receivables portfolios to identify delinquency drivers and determine the most effective collection approach.
• Resolves disputes impacting payment by coordinating with customers and internal partners, ensuring timely resolution and collection of outstanding balances.
• Identifies and addresses trends contributing to slow payment behaviors by engaging cross-functional partners across multiple levels of the organization.
• Leads the dispute resolution process with internal stakeholders, driving accountability and ensuring issues are resolved effectively for both HP and the customer.
• Analyzes at-risk accounts and develops collection strategies to mitigate delinquency, aging exposure, and potential bad debt risk.
• Monitors portfolio performance, proactively escalating risks and recommending actions to improve collection outcomes and aging quality.
• May train, mentor, and support new team members on collections processes, systems, and best practices.

Education and Experience Required:

• First level university degree with a focus in business or economics; MBA preferred.
• Typically has 4-7 years of work experience, preferably in collection, credit, banking, or a related field or an advanced degree with 3-5 years of work experience

Knowledge and Skills:

• Strong written and verbal communication, negotiation, and conflict resolution skills.
• Developed accounting knowledge.
• Solid problem solving skills.
• Good computer skills.
• Developed prioritization skills.
• Solid understanding of risk mitigation tools.
• Basic relationship building skills.
• Basic influence skills.
• Basic project management skills.
• Basic leadership skills.
• Advanced understanding of collection processes, financial principles and channel partners.
• Advanced understanding of HP's dispute management process.
• Strong understanding of collection processes and financial concepts.
• Strong understanding of customer's internal payment processes.
• Strong influence skills.

Job -

Finance

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"