Senior Compensation Analyst

Who you are

• 3-5 years of experience in compensation, on either sales/revenue operations or finance teams
• SQL experience required; comfort querying and validating data from multiple sources
• Experience working with Salesforce (or a comparable CRM), and compensation management tools
• Experience with BI/reporting tools such as Tableau or Looker, and ETL tools (Python, Alteryx, etc.) preferred
• Strong modeling skills (advanced Excel/Google Sheets); financial or compensation modeling experience a plus
• Excellent written and verbal communication skills, with the ability to explain compensation logic clearly to non-technical stakeholders
• High attention to detail and strong organizational skills, with experience managing a queue or ticket volume a plus
• Comfortable working cross-functionally with CX leaders, Systems, Operations and Finance teams
• Enjoy solving problems that combine data, process, and people
• Take ownership of your queue and follow through until issues are fully resolved
• Are curious about how compensation design connects to business behavior
• Want to grow your career in compensation, revenue operations, or GTM strategy
• Communicate clearly and build trust with stakeholders at all levels
• We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying

What the job involves

• Reporting to: Senior Manager, GTM Incentive Compensation
• The GTM Incentive Compensation owns the design, governance, administration, and operational integrity of incentive compensation programs across Klaviyo’s go-to-market organization, partnering closely with Sales, Customer Experience, Partnerships, Finance, HR, and Business Systems
• We are looking for a detail-oriented and analytical Senior CX Compensation Analyst to support the administration and continuous improvement of incentive compensation programs for Klaviyo’s Customer Experience organization. This is a mid-level role, ideal for someone who wants to build deep expertise in compensation operations while developing broad exposure to sales operations, finance, and systems work
• You’ll specialize in Customer Experience compensation- owning plan design, crediting data logic, modeling expected commission expense, and inquiry resolution for that population- while also contributing to the incentive compensation process more broadly, including reporting, data integrity, and cross-functional projects that support the full GTM organization
• This role requires strong analytical and modeling skills, comfort working in Salesforce and BI tools, and the communication skills to explain compensation outcomes clearly to plan participants and leaders alike
• Administer monthly/quarterly incentive compensation calculations for the Customer Experience organization, ensuring accuracy and timeliness of payouts
• Apply crediting logic and plan rules consistently, flagging exceptions or edge cases for review
• Maintain compensation plan documentation, quota/target records, and payee assignments for the CX population
• Partner with CX leaders to answer plan questions and explain payout calculations
• Serve as a first point of contact for compensation inquiries and disputes submitted via ticketing systems, researching and resolving issues within SLA
• Investigate discrepancies by tracing transactions through Salesforce and underlying data sources
• Escalate complex or policy-level questions to the Senior Manager with clear context and recommendations
• Build and maintain dashboards and reports in Tableau/Looker to track attainment, payouts, and plan performance
• Write SQL queries to pull, validate, and reconcile compensation and transaction data
• Support financial modeling and scenario analysis for plan design changes, budgeting, and accruals
• Identify data quality issues and partner with Systems teams on fixes and process improvements
• Support the broader Incentive Compensation team during planning cycles (plan rollouts, quota loading, documentation)
• Partner with Systems and Finance teams on process improvements, automation, and audit/controls work
• Contribute to team operating cadences and documentation standards that scale across all GTM functions, not just CX

Benefits

• Private medical insurance
• Medical
• Dental
• Vision
• Lifestyle spending account
• Commuter benefits
• Modern Health - wellness platform
• Parental leave
• Company equity
• Employee stock purchase plan
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Employee assistance program (EAP)
• 401(k) plan with company match
• Flexible paid time off (FPTO)
• 13 company holidays
• Paid parental bonding leave
• Medical, Dental, Vision
• Pension
• Financial coaching
• Life insurance
• Income protection
• Annual leave - up to 25 annual leave days
• 10 company holidays (8 bank holidays + 2 recharge days)
• Family leave
• Cycle to Work benefit
• Mental health benefits