Senior Complaints Officer

Role Description

The Senior Complaints Officer operates under the general direction of the Manager, Privacy and FOI Complaints and exercises a high degree of independent judgement in delivering outcomes on complex and non-complex complaints in line with the policies and procedures established by the Information Commissioner.

At the VPS Grade 4 level, the Senior Complaints Officer is responsible for maintaining a significant caseload, ensuring complaints are dealt with efficiently, consistently and in accordance with statutory timeframes and OVIC's standards.

How to apply

Applications should be submitted online using the Apply Now button.  To be considered for this vacancy please submit your CV and completed application form.

Employment screening conditions

This position is only open to Australian citizens.  Preferred applicants will be required to undertake pre-employment screening, including the completion of a Statutory Declaration and Consent Form.

This role requires the employee be found eligible and suitable to gain and maintain a security clearance for the duration of their employment. This includes periodic rescreening as required, across the lifecycle of employment.

Health and safety

OVIC is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees.

In accordance with the VPS Agreement all staff at OVIC can apply for flexible work arrangements. However, flexibility arrangements will differ from role to role and will be considered in the context of OVIC's operational requirements.

Accessibility

OVIC provides reasonable adjustments for people with a disability. If you need adjustments to fully participate in the application or interview process, or to receive this information in an accessible format (such as large print or audio) please contact the HR team at [email protected].

Confidentiality

OVIC is committed to maintaining the privacy of personal information. The recruitment process and all matters relating to it are treated in the strictest confidence. Personal information received during the recruitment process will be managed in accordance with the Privacy and Data Protection Act 2014.