Senior Concierge / Concierge

Position Overview

We are looking for a professional and service-oriented Senior Concierge / Concierge to support the day-to-day operations of a premium executive space and deliver a first-class hospitality experience to C-suite employees, VVIPs and their guests.

The role will be responsible for event coordination, visitor management, client communication and daily space operations, while ensuring consistently high standards of service, presentation and hospitality.

Key Responsibilities

Site Operations

• Support the end-to-end operationalisation of event spaces, ensuring a premium hospitality experience.
• Oversee daily operations of the space and ensure impeccable presentation and service standards.
• Coordinate event setup, execution and breakdown with meticulous attention to detail.
• Conduct regular facility inspections and coordinate maintenance requirements.
• Implement quality control measures to uphold premium service standards.
• Create a comfortable, welcoming and hospitable experience for C-suite employees and their guests.
• Host and support VVIPs and their guests throughout their visit, ensuring the highest level of hospitality.
• Support menu curation and event requirements for Business Units, ensuring requirements are met to high standards.
• Proactively provide feedback to the Executive Conference Lead and contribute to continuous service improvement and service recovery.
• Support special events, including Food & Beverage arrangements for C-suite employees and VVIPs.
• Assist with vendor management and ensure high-quality consumables are provided to enhance the client experience.

Customer Service & Event Coordination

• Serve as the primary liaison for client communications and requirements.
• Manage enquiries and correspondence with professionalism and efficiency.
• Conduct pre-event consultations and prepare detailed event briefings.
• Handle VIP clients and high-profile events with discretion and poise.
• Manage multiple events simultaneously at different planning stages.
• Respond swiftly to real-time challenges while maintaining service quality.
• Coordinate seamlessly with internal departments and external partners.
• Maintain composure and professionalism under pressure, particularly during peak periods.

Visitor Management

• Provide personable and seamless visitor registration services for C-suite and VVIP guests.
• Manage visitor movement to enhance the safety and security of the client's facility.
• Execute emergency response procedures to ensure the safety of clients and guests when required.

Vendor Management

• Support and manage vendor relationships to ensure consistent service quality and timely fulfilment of requirements.
• Coordinate with external partners and vendors to support events and daily operations.

Requirements

• Minimum 5 years of experience in Hospitality, Food & Beverage, Tourism or a related professional area.
• Must have experience in the airline and hotel industry.
• Minimum 3 years of event coordination experience.
• Experience managing and providing hospitality services to high-profile management, C-suite executives and VVIPs.
• Prior experience managing high-profile or high-network events.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Good command of spoken and written English.
• Proactive mindset with the ability to confidently manage C-suite executives and VVIP personnel.
• Knowledge of food handling and white-glove service is essential.
• Ability to execute premium service standards and consistently meet high expectations.
• In-depth knowledge of wine, spirits and beverages, including the ability to create cocktails.
• Able to work to tight schedules while consistently delivering a high standard of work.
• Strong communication and interpersonal skills.
• Well-groomed and professional in appearance throughout the day.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R23115141 (Tan Su Yee)