Senior Configuration Analyst

We are excited to announce an opening for Sr Configuration Analyst IND for our Client!

Please find below the details of the role and its responsibilities.

Skills Required: SQL, Production Support

Experience Range: 3 - 6 years

Role Title: Sr Configuration Analyst IND

Position Summary: Independently performs configuration, troubleshooting, testing and analysis tasks as well as supporting day to day business operations of packaged software applications. These activities include monitoring ticket queues and responding to incident tickets received from the service desk as well as processing change requests and ensuring resolution of technology issues Job Responsibilities: • Supports team efforts to configure and maintain packaged software applications across multiple areas of the application. Maintenance may include support of end users in business specific areas or processing, reconciliation and reporting within the system. • Perform necessary investigation, analysis and evaluation to determine feasibility of implementing new functionality to address business needs or system issues. • As part of a team, supports requirements gathering for new or modified packaged system functionality by understanding end user processes and through knowledge of the specific packaged application. • Participates in small to medium system updates impacting single modules to support business processes. • Participates in the configuration, testing and installation of new system functionality against the business requirements. • As part of the team, maintains clear concise and accurate documentation for processes and configurations. Ensure documentation is kept up to date and in the proper shared, accessible location. • As a part of the team, contributes to developing estimates of time and effort required to implement or modify system configurations. Produces necessary work/test plans for accomplishing these efforts. • Can communicate effectively and work as a team member both within information services and across other groups in support of goals and objectives. • Develops and executes basic reports using a variety of applications to assist the team or business area. • Contributes by continuously learning and building knowledge, skills and capabilities in domain of expertise. Participates in planning, refinement, design and implementation efforts within product teams.

Skill and Experience: • 3+ years of experience required to perform essential job functions. • Additional Experience Qualifier (optional): Minimum of three (3) years of experience supporting packaged applications or other related discipline. * A minimum of three (3) years of domain knowledge in area supported by packaged application preferred. (E.g. Finance, Claims, Insurance Accounting) • Solid verbal and written communication skills • Solid Interpersonal Skills • Ability to coordinate activities with team members and other stakeholders. • Excellent customer service skills. • Must have a strong work ethic, and a positive attitude. • Ability to work independently or on a team. • Ability to multi-task and change priorities with effective results. • Knowledge of configuration within a packaged/ customizable off the shelf software application. • Working knowledge of a business domain area as it relates to the applications.

Must Have Skills: Production Support (L2 and L3), Strong SQL, Experience supporting multiple small apps simultaneously(7-8 Applications), responsive, quick learner, Willing to deep dive Kanban Model (Good to have), Business Analyst, QA (Background)