Senior Consultant, Account Services Management - Texas

For our client, we are seeking a Senior Consultant, Account Services Management - Texas to join the team of a leader in the Technical Services space.

This role will lead account services management for AI infrastructure engagements, with a focus on governance, execution discipline, and customer outcomes. The position partners closely with internal teams and clients to ensure service commitments are met and delivery remains consistent across engagements. It will also help shape repeatable support frameworks and best practices that improve operational quality and customer satisfaction.

The ideal candidate will bring deep technical knowledge of AI products and infrastructure, along with strong experience supporting customers and managing complex account relationships. This is a highly cross-functional role that blends technical advisory work, escalation management, and process improvement in a fast-moving environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $175,000 – $226,000 annually

Responsibilities

• Lead AI server deal execution and governance, ensuring adherence to SOWs and SLAs
• Serve as a subject matter expert on AI infrastructure, advising teams and clients on best practices for deployment and optimization
• Standardize operations by developing repeatable frameworks, playbooks, and delivery models for AI server support
• Drive cross-functional collaboration to enhance processes, products, and customer satisfaction
• Ensure operational excellence and customer success through reviews, escalation resolution, and implementation of corrective actions

Qualifications

• 8–12 years of experience in customer support or account management
• Deep technical expertise in AI products and infrastructure
• Preferred certifications include Project Management (PMP), ITIL, or related product certifications
• Bachelor’s degree in information technology, computer science, or a related field
• Valid driver’s license required
• Willingness to travel periodically for customer escalations or data center training

Benefits

• Comprehensive health and wellness benefits
• Opportunity for professional development and certifications
• Flexible work schedules and support for work-life balance
• Access to employee resource groups and wellness programs

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.