Senior Consultant – AI-Driven Operations Agent Pilot

About us

Ascent has recently been acquired by Acuity Analytics . This is both a significant milestone for us and a tremendous opportunity for you. Acuity Analytics is a business with a strong global reputation, an impressive client base and ambitious growth plans. We deliver deep insights and domain-led digital transformation to high-growth and heavily regulated organizations. To our customers, we bring a partnership that provides the talent, technology and capability to enhance performance and operational efficiency.

About the role

We are looking for an experienced hands-on consultant to lead an initial pilot introducing an AI-driven operations/SRE agent to help automate incident detection, investigation, and response for a business-critical enterprise application.

You will work largely independently, embedded alongside product teams, guiding them through the adoption of a new operational capability. The solution is expected to be offered as a reusable, self-service capability.

This is a hands-on, individual contributor role, requiring someone comfortable driving a technical initiative from first principles to a working solution with limited support.

Required skills

• Cloud platform expertise (Azure preferred)
• Solid understanding of support and incident management processes – service desk workflows, ticketing, escalation paths, and on-call rotations (this is considered a baseline requirement)
• Experience with observability tooling (e.g., Datadog, Application Insights, cloud-native logging)
• Solid understanding how software gets built and shipped
• Prior experience integrating disparate systems – e.g., combining logs, pipeline data, and source code into a unified, usable capability
• Hands-on experience with AI/LLM technology – LLM integration, agent frameworks, tool orchestration, or similar (side projects count)
• Experience with infrastructure-as-code tooling (e.g., Terraform, Bicep, ARM templates)
• Experience with Kubernetes and container orchestration
• Exposure to enterprise IT service management platforms (e.g., ServiceNow or equivalent)
• Background in API-first or event-driven architectures, microservices, or OpenTelemetry
• Experience driving standards across multiple product teams
• Proven stakeholder management, consulting and coaching skills

Personal attributes

• Strong bias for action
• Ability to influence and challenge teams without formal authority
• Ability to communicate clearly and influence technical and business audiences