Senior Consultant - Signavio- Process Mapping

Locations: Noida, Bangalore, Chennai, Hyderabad, Pune, Kochi, Trivandrum

Key Responsibilities

• Lead end-to-end process modelling, capturing baseline current-state workflows and designing optimized future-state maps using standard notations (e.g., BPMN 2.0)
• Develop and maintain process repositories, including process maps, SOPs, and control documentation.
• Support process governance frameworks, including standardization, version control, and change management.
• Identify process inefficiencies, control gaps, and improvement opportunities through stakeholder discussions and walkthroughs.
• Drive process optimization initiatives, including simplification, standardization, and automation readiness.
• Facilitate process workshops, stakeholder interviews, and requirements gathering sessions.
• Support process performance management, including defining KPIs/KRIs and monitoring process health.
• Collaborate with cross-functional teams (Finance, Supply Chain, IT, Operations) to ensure process alignment and consistency.
• Support documentation creation: BPMN flows, TOBE designs, business requirements, UAT support, and process governance.
• Contribute to digital transformation initiatives by enabling structured process documentation and identifying automation opportunities (RPA/AI).
• Participate in pre-sales support, value analysis, estimation, and business case preparation when needed.

Required Skills & Tools

• Process Mapping & Documentation: BPMN, Visio, ARIS, Signavio
• Process Management: SOP creation, process governance, control documentation
• Analytical Skills: Root cause analysis, process improvement techniques
• Automation: Exposure to RPA tools (UI Path, Automation Anywhere), ML-assisted solutions
• Stakeholder Management: Workshop facilitation, requirement gathering
• Domain Knowledge: P2P, O2C, AR/AP, logistics, telecom services, vendor management, ITSM