Senior Consultant - Solution Design

Are you ready to make an impact? Join Infosys BPM as a Senior Consultant - Solution Design Manager in BGC Taguig and jumpstart your career!

Purpose of the role: Analyze different segments of service markets, collate & synthesize market intelligence reports, drive thought papers &convert them to service offering, driving continuous improvement, and lead end-end client interactions with an objective to deliver on group goals within norms and guidelines of Infosys.

Education Qualifications: Graduate of any stream (Preferably MBA)

Key Requirements:

· Minimum 8 years BPO/BPM experience. Mandatory to have worked in customer service operations in a managerial role. Prior Solution design experience will be preferred.

· Must be knowledgeable on contact center operations along with RFP process and bid management.

· Must be willing to work onsite in BGC Taguig

· Crafting winning proposals and value propositions

· End to end bid management from qualify till submission

· Respond to RFP’s, RFI’s, RFQ’s, tenders and proactive bids

· Demand Generation, Account & strategy planning, GTM initiatives across geographies, industries and verticals

· Creating, managing and maintaining knowledge & content repositories. Creating collaterals, brochures, flyers, case-studies for POVs solution walkthroughs and sales pitches

· Managing client visits end to end, presenting capability pitch, arranging for demonstrations of our offerings to the prospective clients

· Participating in BAFO, Due-diligence, Transition Analysis, Contract Negotiations and SOW signing post project award

· Bid / project management for multiple bids simultaneously

Areas of Responsibilities:

· Client Interactions: Creates solutions, customized to client context IN ORDER TO conduct client interaction sessions

· Competitive and market analysis: Gathers, synthesizes, analyses market competitive intelligence for a specific domain / market and provides inputs on gap analysis in order to contribute to a market intelligence and gap analysis report

· Continuous process improvement: Participate in continuous improvement projects in order to deliver project goals

· Contract negotiation: Creates and reviews the SOW (Statement of Work), in order to define the contract terms for a specific solution

· Creating Collaterals: Drives and provides direction to the team member IN ORDER TO prepare collaterals such as flyers, case studies etc.

· Define Service market strategy: Gathers, synthesizes, analyses specific segments of service markets IN ORDER TO provide inputs for defining service market strategy

· Define the solution: Creates a presentation/ thought paper (POV - point of view) describing a proposed solution including the pricing model, operating model and value proposition IN ORDER TO develop it into a service offering

· Develop the customized solution: Creates the customized solution IN ORDER TO bring out a differentiated value proposition

· Internal Branding: Creates collaterals for presentation to internal stakeholders such as sales, other SDI teams, Delivery teams etc. IN ORDER TO create internal awareness

· Knowledge Management: Creates reusable artifacts IN ORDER TO contribute to an updated knowledge repository

· RFP Process: Drives the creation of the RFP response as per the RFP Process defined IN ORDER TO bid for the deal

· Talent Management: Conducts performance appraisals and ensures development of direct reports IN ORDER TO ensure a motivated and productive workforce

· Transformation process: Participate in transformation projects IN ORDER TO deliver project goals

· Transition Execution: Provides troubleshooting advise on identified issues/ gaps the original design to the transition team IN ORDER TO resolve issues during transition

· Transition planning: Transitions knowledge about the solution and the contract to the transition team through discussions and exchange of documents IN ORDER TO ensure smooth hand over

· Understanding Client Business Context: Engages with the client and understands the context IN ORDER TO develop a customized solution

· Client Visit Management: Manage and organize the client visits end to end. Act as a project manager and liaise with different teams to ensure timely completion of all the deliverables

Benefits:

· HMO for Employee and 2 Free Dependents (On Day 1)

· Quarterly performance bonus

· Outstanding career development opportunities and exposure to multiple accounts

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.”

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