Senior Consultant Transition

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence WNS core differentiator with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Sr Consultant - Transitions (AVP) - IC role | Pune Magarpatta (100% WFO)

All migrations / transitions at WNS are supported by a central transitions team called the Global Project Management Office. The principal role of this team is to manage and own all transitions that take place across the length and breadth of the organization for all geographies. Transitions commence once a new project has been signed-off and ends when all processes of that project have gone live, stabilized and all client deliverables, goals and metrics have been achieved. Additionally, this team is also responsible for creating customized solutions and pricing for RFP and deal pursuits, and pitching these solutions to prospective clients. The GPMO team is also responsible for building capability to improve future transitions.

Work Experience:

• 12+ years of total experience with the majority being in a BPM/ BPO company with demonstrated hands on experience in successfully leading large and complex transitions
• At least 3 years of intense customer facing roles (End to End Transition, Consulting etc)
• Has managed and led a team of high performing and highly motivated transition managers
• Managed/ liaised with IT Projects teams to deliver the technology and enabling tools as part of transition project deliverables
• Managed Transformation projects which delivered efficiencies

Qualifications and skills

• Bachelors degree (graduate) in any discipline
• Excellent project management skills applied to a wide range of project types, scales, complexities, domains and geographies
• Strong customer relationship management skills
• Deep understanding of different aspects of BPO business in QA, MIS, SLA, base-lining, etc.
• Strong focus on deliverables - do whatever it takes to meet timelines and quality of deliverables
• Strong decision making skills
• Focus on continuous improvement
• Self-starter, independent, initiator. Strong organization, presentation, interpersonal and consultative skills is a must
• Knowledge and/or experience or certifications in Project Management methodologies and/or Six Sigma is a plus
• Supplemental
• Maintaining an established work schedule and strong work ethic
• Very strong analytical, planning, organizational, and time management skills
• Strong research skills including gathering and analyzing data from multiple sources
• Effective reporting and documentation skills
• Ability to maintain discretion and confidentiality
• Working in a cross-functional team and environment
• Strong business and financial acumen
• Interpreting and applying rules, regulations, policies, and procedures
• Technologically inclined
• Effectively using interpersonal and communications skills including tact and diplomacy to network with entire organization and get things done by building bridges
• Effectively using organizational and planning skills with attention to detail and follow through

Job Responsibilities:

• Independently lead transitions for a business cluster or a cluster of large and multiple transitions/ engagements
• Train, manage, mentor and direct Program Leads and Project Managers who execute these transitions
• Manage and resolve issues
• Build close rapport with key client managers, internal and external stakeholders
• Owning compliance and continuous improvement to the WNS transition methodology
• Strong focus on positive transition outcomes:
• Achievement of deal financials by ensuring transitions are aligned with design
• Customer Experience understand client needs, wants and expectations and manage them effectively.
• Metrics Delivery ensure visibility and achievement of goals from day 1 of go-live
• Build transition capability
• Identify areas for functional improvement and capability building, lead implementation of the same
• Provide thought leadership to make transition solutions better, cheaper and faster
• Identify and lead projects that improve transition effectiveness
• Business Development
• Own and review transition solutions for new deals. Support sales, solutions and business functions
• Focus on realistic deliverability of solutions, highlight gaps, identify and implement systemic fixes
• Handling prospective / client presentations