Senior Continuous Improvement Engineer

The Process Excellence Senior Engineer serves as the core technical engine for resource optimization and operational efficiency across ITG-PH. This role conducts time-and-motion studies and evaluates employee utilization to engineer precise, data-driven capacity models that define optimal headcount per department. Additionally, the position applies Lean Six Sigma methodologies to eliminate operational waste, reduce errors, and build defect-free workflows, ensuring all optimized processes maintain seamless audit readiness for ISO 9001 (QMS) and 2026 ISO/IEC 27001 (ISMS) compliance frameworks.

Productivity, Utilization & Capacity Engineering

• Design and execute structured work sampling and time-and-motion studies to establish clear, objective baselines for employee utilization across ITG-PH units.
• Construct and maintain dynamic capacity planning models to forecast and recommend optimal departmental headcount requirements based on shifting business volumes.
• Map and diagnose operational imbalances, specifically identifying process bottlenecks causing employee burnout and pockets of hidden capacity from systemic under-utilization.
• Partner with the Head of CQCI to deliver factual, numbers-backed personnel resource optimization recommendations directly to HR and MANCOM stakeholders.

Process Excellence & Defect Reduction

• Deploy Lean, Six Sigma, and Kaizen techniques to map "As-Is" operational workflows and design highly efficient, waste-free "To-Be" states.
• Lead cross-functional root-cause analysis (RCA) investigations using structured tools (5 Whys, Ishikawa diagrams) to eliminate chronic defects and transaction errors.
• Facilitate hands-on process improvement workshops with front-line teams to compress cycle times and improve first-time-right execution scores.
• Embed measurable metrics, internal service level agreements (SLAs), and operational KPIs into redesigned processes to easily track and sustain efficiency gains.

Quality Systems, Standards, and Documentation

• Translate optimized workflows into formal, controlled documentation, updating the Quality Manual, process maps, and mandatory audit records.
• Protect corporate institutional knowledge during process overhauls by enforcing strict document change control and retention guidelines within localized team environments.
• Maintain complete audit readiness across all engineered processes to support the division’s ISO 9001 maintenance and the successful rollout of the 2026 ISO/IEC 27001 certification roadmap.

EDUCATIONAL BACKGROUND

• Bachelor’s degree in Industrial Engineering, Business Analytics, Operations Management, or a related, highly quantitative discipline.
• Certified Lean Six Sigma Green Belt is required (Black Belt is an advantage).
• Formal training or certification in Time and Motion Studies / Work Measurement is highly desirable.
• Foundational certifications or coursework in ISO 9001 or ISO 27001 frameworks are a plus.

PREVIOUS WORK EXPERIENCE

• 3 to 5+ years of dedicated experience in Industrial Engineering, Continuous Improvement, or Capacity Planning roles, with an explicit track record in productivity analytics and workload measurement.
• Demonstrated history of building multi-variable capacity or headcount forecasting models that resulted in measurable operational savings or resource rebalancing.
• Proven experience mapping, standardizing, and optimizing workflows in a technology, shared services, or complex operational corporate environment.
• Direct experience participating in formal internal or external ISO compliance audits is an advantage