Senior Contract

Key Responsibilities

1. Contract Lifecycle Management & Review

• Manage end-to-end contract operations, from initial drafting and term verification to amendments and timely renewals.
• Validate the accuracy of contracted rates and commercial terms, including allotments, cut-off dates, cancellation policies, force majeure clauses, rebate/override structures, and payment terms.
• Liaise with the Legal department to maintain regulatory compliance and mitigate contractual risks.

2. Commercial Negotiation & Strategy Support

• Partner with Product and Sourcing teams during contract negotiations, securing value-added concessions, exclusive allocations, tactical promotions, and seasonal campaign rates.
• Benchmark supplier rates and market terms against competitors to safeguard commercial advantage.
• Resolve rate discrepancies, terms disputes, and partner escalations efficiently.

3. Data Integrity & Systems Administration

• Accurately input, audit, and maintain contract rates, inventory allocations, and terms in internal systems (ERP, booking engines, reservation back-office).
• Maintain an organized, audit-ready central contract repository.
• Track critical renewal timelines, notice dates, and rate expiration schedules to prompt proactive reviews.

4. Cross-Functional Alignment & Partner Relations

• Collaborate closely with Reservations, Operations, and Sales teams (Inbound/Outbound) to resolve booking-condition roadblocks and delivery bottlenecks.
• Coordinate with Finance and Accounting to clarify billing schedules, credit arrangements, commissions, and supplier payment cycles.
• Cultivate and retain strong, constructive working relationships with strategic key accounts, hoteliers, and DMC partners.

Qualifications & Requirements

1. Education & Experience

• Bachelor’s degree in Tourism & Hospitality Management, Law, Business Administration, or a related field.
• 3–5+ years of direct experience in contract management, hotel contracting, or product sourcing within a Travel Agency, Tour Operator, Inbound/Outbound DMC, or OTA.
• In-depth understanding of standard travel contract structures, wholesale vs. retail rates, FIT, series groups, MICE contracts, and dynamic inventory.

2. Skills & Competencies

• High Attention to Detail: Proven ability to scrutinize legal language, identify pricing errors, and catch ambiguous clauses.
• Commercial Negotiation & Communication: Strong business acumen with refined, professional negotiation and stakeholder-handling abilities.
• Language Proficiency: Full professional proficiency in English (written and verbal); proficiency in a third language is an advantage.
• Technical Skills: Competency with travel reservation systems (CRS/GDS/ERP) and advanced spreadsheet tools (Excel: VLOOKUP, XLOOKUP, Pivot Tables).
• Work Organization: Strong prioritization and multitasking abilities to manage high contract volumes during peak contracting cycles.

Benefits

• Performance-based annual bonus

• Social Security Fund

• Snack & Beverage everyday

• Annual leave 6-10 days

• Public Holiday 13 days

• 2 days off per week

• Happy Hour every month