Senior Control Centre Officer

The Job

• Monitor the building systems, E&M facilities and daily operation.
• Handle customer’s special requests and enquiries.
• In charge of the Control Centre and report abnormal cases to Managers.
• Conduct briefing and training, ensure smooth shift handover and efficient information communication.
• Lead regular drills to ensure all teammates familiar with the emergency handling procedures.
• Familiar with emergency and crisis handling procedures and give instructions to handle cases when necessary.
• Co-ordinate with various parties and teammates to handle the works especially emergency calls.
• Liaise with customers and stakeholders to ensure smooth service delivery.
• Prepare operation material to coach new teammates.
• Prepare reports and miscellaneous records.
• Carry out duties as assigned by the direct supervisor and management deems appropriate

The Person

• HKCEE / HKDSEE and above with at least 5-year customer services experience or control centre preferred.
• Basic PC knowledge including Word Processing
• Knowledge in first-aid is an advantage
• Good communication and interpersonal skills especially with elderly
• Mature, service-oriented and attentive to details
• Good manner with sense of urgency
• Possess valid Security Personnel Permit
• Work on shift duty is required