Senior Controls Product Manager

Who you are

• You think like a Product Manager: You obsess over user problems, value vs. effort prioritization, user experience, and shipping MVPs quickly
• You are a Hands-On Builder: You can get under the hood with data and automation. You're comfortable with SQL, Python (or similar), APIs, workflow tools, or low-code environments to build a working prototype yourself
• You’re AI-Curious & Practical: You actively experiment with AI/LLMs to automate manual tasks and make workflows smarter
• You Understand Risk & Controls: You understand fundamental risk concepts (control design, RCSAs, issue management) and see the massive opportunity to transform them through tech
• You Thrive in Ambiguity: You enjoy starting from first principles in a fast-paced environment and turning messy operational problems into slick, scalable digital solutions
• You have experience in leading teams through change programmes, ideally within Financial Services Controls functions
• You are hands-on and take satisfaction in supporting colleagues, projects or tasks however big or small - and can take a range of stakeholders on the journey with you
• You’re excited by what we’re doing at Monzo

What the job involves

• This role sits at the heart of our Control Discipline change agenda, building the controls product platform that powers safe growth at Monzo
• At Monzo, we don’t treat risk and controls as a bureaucratic governance process. We treat our control framework, tools, and data pipelines as an internal product - designed to give engineers, product managers, and business leads the ability to ship fast - and safely
• We are looking for a Senior Controls Product Manager to join our newly established Controls Product & Enablement team within our Controls Discipline. Sitting at the intersection of Product, Risk, Data, and Engineering, you will act as the Product Lead for Monzo’s core risk lifecycles (Issues, RCSAs, Controls, Policy, Reg Traceability)
• You won't just write requirement docs for someone else to build - you are a builder yourself. You’ll prototype low-code tools, leverage AI models, interrogate data pipelines, and architect automated workflows to turn manual risk friction into seamless, automated self-service
• The role will sit within the Controls Product & Enablement team which is part of the wider Controls Discipline in Monzo’s 1st line of defence Our teams work closely with cross-functional teams across the organisation including Technology, Data, Product, Operations as well and Risk & Compliance (the 2nd line of defence)
• As this is a newly established team (wherein you’ll have two direct reports already working in the team as data and automation specialists), this role holder needs to bring a flexible and adaptable mindset, as well as a willingness to deal with ambiguity as the team establishes its operating rhythm and embeds itself within the wider business
• Own the Controls Product Roadmap: Define the vision, strategy, and backlog for Monzo’s internal risk products, replacing static, manual cycles with smart, data-driven platforms (SmartSuite, Zango, Looker, and native AI integrations)
• Hands-on Prototyping & Automation: Directly design, prototype, and build automated workflows, API integrations, and low-code/no-code solutions. You'll take an idea from a problem statement to a working MVP before partnering with core Engineering (if necessary) to scale or industrialise it
• Pioneer AI in Risk Management: Champion AI adoption across the discipline. Experiment with LLM prompting, custom agents, and automated evidence-gathering tools to solve complex control problems and dramatically reduce manual drag for Monzo staff
• Build for Real-Time Risk Intelligence: Drive the shift from annual "point-in-time" assessments to continuous, automated monitoring. Design data triggers (e.g., incident spikes, change flags) that alert risk owners in real time
• Product Enablement & Adoption: Ensure high-impact adoption. Work closely with first line risk owners and Risk Partners to deliver clear "write once" guidance, intuitive UI/UX workflows, and enablement that allows teams to self-serve effortlessly
• Drive Execution & Delivery: Maintain momentum across the team’s delivery plan (guiding 2 specialised data/automation direct reports), keeping senior stakeholders engaged and removing blockers without bureaucratic overhead

The application process

• Short call with a Monzo Recruiter
• Video-call with Hiring Manager (30 mins)
• Full-Loop: 3 x video-call interviews (covering Technical, Behaviours, and Leadership)
• This process should take around 4-5 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

Benefits

• Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
• Flexible working hours
• Work From Home Opportunities + we'll pay for any equipment you need to do your job
• 24 days holiday a year, plus bank holidays
• Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
• Employee Assistance Programme
• Learning budget of £1,000 a year
• Aviva Pension Scheme + 4% Employer Contribution
• Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
• 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
• 3 months of secondary caregiver leave at 100% pay
• Unum Life Insurance
• Access to fertility and family-forming health benefits via Fertifa
• Abellio Season Travel Tickets + Cycle-to-Work Scheme