Senior Creative Project Manager

Job Summary

The Senior Creative Project Manage r is a key leader within the creative department, responsible for overseeing the successful delivery of complex, multi-channel creative campaigns as well as smaller-scale creative initiatives. This role requires deep project management expertise, advanced communication skills, and the ability to anticipate challenges and proactively drive solutions.

The Senior PM is expected to act as a strategic partner—confidently representing the creative team to both internal stakeholders and external clients, while ensuring projects are delivered on strategy, on time, and on budget. They will manage cross-functional alignment, coach and mentor junior PMs, and continuously identify opportunities to improve efficiency and quality across the department.

What you will be doing:

Project Leadership

• Lead and own all phases of creative projects from scoping through delivery, across multiple accounts and project types (direct mail, digital, and multi-channel campaigns).
• Anticipate risks, proactively surface solutions, and guide stakeholders toward alignment.
• Act as the primary liaison between creative, CX, and clients—presenting work, facilitating feedback, and translating complex information into clear direction.

Strategic Planning & Scheduling

• Build complex timelines in Smartsheet that account for constraints, dependencies, resources, and deadlines. Maintain updates throughout the project.
• Develop both client-facing and internal project schedules that balance transparency with realistic execution.
• Manage multiple high-volume projects simultaneously, ensuring the team can prioritize effectively.

Financial & Scope Management

• Independently review project briefs and define scope, deliverables, assumptions, and internal/external resource needs. Develop Scope of Work and Proposals for new project requests.
• Provide accurate estimates of internal hours and vendor costs; track budgets and burn rates proactively.
• Partner with CX to address scope changes, ensuring impacts on timing, budget, and resources are clearly communicated throughout project execution.

Quality & Process Excellence

• Work with a team to ensure all deliverables undergo proper QC before client review.
• Maintain consistency and accuracy across tools (Asana, Smartsheet, Ziflow, SharePoint, Email).
• Proactively identify process gaps and propose improvements to Director

Cross-Functional Collaboration & Mentorship

• Collaborate closely with account, strategy, media, and production partners to ensure alignment on deliverables and project requirements.
• Coach and mentor junior project managers, providing guidance on timelines, scope, and client communication.

Team Leadership & Development

• Supervise and mentor junior Project Managers to ensure successful delivery of client work.
• Delegate tasks effectively, balancing workloads across the team while maintaining accountability.
• Provide training on project management processes, tools, and systems (e.g., Asana, ZiFlow, resource planning tools).
• Foster professional growth by identifying development opportunities, offering feedback, and coaching team members on best practices.
• Support knowledge-sharing and consistency across the PM discipline to ensure high standards of communication, organization, and delivery.

Who you are:

• 5-7+ years of project management experience in a creative or marketing agency environment.
• Proven success leading complex, multi-channel campaigns with budgets ranging from $5,000 to $200,000+.
• Direct mail experience required; strong digital campaign experience preferred.
• Proficiency in Asana and Smartsheet (required); Ziflow and SharePoint (preferred).
• Strong understanding of creative production workflows (print, digital, and integrated).
• Familiarity with Adobe Creative Suite a plus.
• Highly detail-oriented and consistent across all project management tools. Maintains a high level of accuracy while managing multiple moving parts.
• Exceptional ability to multi-task and seamlessly manage competing priorities across accounts.
• Ability to adapt – thrives in a fast-paced dynamic environment with shifting priorities.
• Strong communicator—confident in communicating with clients, facilitating meetings, and representing the creative department.
• Skilled in anticipating risks and maintaining composure under pressure.
• Strong financial acumen and ability to manage scope, budgets, and resource planning independently.
• Strategic Problem-Solving Skills - Anticipates challenges, think critically and proposes actionable solutions.
• Collaborator and influencer – Build strong relationships and facilitate alignment across diverse teams.

Additional Information:

• Salary starting at $80,000/yr, based on skills and experience
• Paid time off that includes Unlimited Vacation Days, Sick Days, Personal Days, and Holidays
• Dental, Vision, and Health Insurance
• 401(k) with a company match program
• Paid Parental Leave

We are proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is our continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment.

All offers of employment are contingent upon the successful completion of background checks, which may include criminal history and reference verification, conducted in compliance with applicable state, federal, and local laws.

As part of the Company's equal employment opportunity policy, we will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.