Senior Creative Strategy Manager

Who you are

• 8+ years of relevant experience in creative strategy, brand strategy, content strategy, integrated marketing or a related role at a tech platform, agency or brand
• Experience in or exposure to CPG, retail or restaurant marketing is a plus
• A strong creative thinker who can move from an insight or business challenge to a compelling idea
• Comfortable contributing to presentations and articulating the thinking behind your work to internal teams and external partners
• Strong storytelling and deck-building skills, with an eye for making ideas simple, visual and persuasive
• Able to balance creative ambition with practical execution and incorporate feedback without losing the core of an idea
• Naturally curious about culture, consumer behavior, brands and the constantly changing ways people shop, eat, play and engage
• A collaborative, low-ego team player who is comfortable working across disciplines in a fast-moving environment
• Strong written and verbal communication skills, with a knack for making complicated things feel simple

What the job involves

• The Senior Manager, Creative Strategy is responsible for developing breakthrough commercial ideas that help Fetch's largest partners grow while shaping how Fetch brings new opportunities to market
• Sitting within The Rewards Lab, this role translates consumer insights, business priorities and product capabilities into compelling commercial narratives that unlock revenue and create value for both users and partners
• While this role partners closely with Sales on high-priority opportunities, it also plays a critical role in commercializing Fetch's broader platform capabilities—from emerging Brand Experience (BX) programs and seasonal Moments to new products and strategic partnerships
• This individual combines strategic thinking with exceptional storytelling, helping define not only what Fetch can sell, but how it is packaged, positioned and brought to market
• Develop insight-led creative strategies and commercial narratives for Fetch's largest brand partners, helping unlock incremental revenue through bespoke ideas and partnership concepts
• Partner with Sales to shape high-impact pitches for enterprise accounts, serving as the strategic lead on complex opportunities
• Lead commercialization strategy for new platform capabilities, Moments and Brand Experience programs by developing positioning, packaging and go-to-market narratives that enable adoption across the Sales organization
• Identify scalable ideas that can evolve beyond one partner into repeatable commercial offerings and sales programs
• Translate consumer insights, cultural trends and business priorities into strategic opportunities that connect user value with partner objectives
• Partner across Product, Marketing, GTM, Creative and Business Experience to ensure ideas are strategically sound, operationally feasible, and positioned for market success
• Design frameworks, playbooks, and strategic tools that scale creative strategy across the organization, including identifying opportunities to use AI to streamline processes and amplify impact
• Lead strategic workshops and executive presentations with internal leadership, agency partners and Fortune 500 brands
• Mentor junior strategists and activation coordinators, helping elevate the quality of creative thinking across The Rewards Lab
• What Success Looks Like:
• You develop clear, compelling ideas that strengthen pitches, client conversations and creative opportunities
• You turn briefs, insights and cultural observations into creative thinking that feels fresh, relevant and actionable
• You become a strong creative partner to the broader team, bringing curiosity, ideas and a distinct point of view to the work
• You effectively manage multiple projects and deliver high-quality work across different clients, verticals and business challenges
• You grow your ability to connect strategy to creativity—understanding not just what the idea is, but why it will work
• You contribute to a culture of ambitious creative thinking at Fetch, raising the bar through the work you make and the perspective you bring

Benefits

• Equity: Hop on the rocketship and have your own stake in Fetch's success with generous equity.
• 401k Match: Fetch matches 100% of the first 4% of your 401(k) contribution.
• People Benefits: Enjoy a competitive suite of ebenfits to promote health for you and your family,. Medical, Dental, and Vision insurance. Flexible Spending Accounts & Health Savings Account, with automatic employer HSA contributions per pay period. Family forming benefit with $10k lifetime stipend.
• Pet Benefits: We know your furry friends are family, too. Pet insurance is fully covered for your first pet.
• Continuing Education: Fetch provides $10,000+/year in education reimbursement support for job-related courses or programs.
• Flexible Paid Time Off: At Fetch, you'll plan your time off as you see fit with our flexible PTO policy. On top of our flexible PTO, Fetch observes 9 paid holidays as well as a year-end-week-long break.
• Robust Leave Policies: Fetch offers generous leave time for health and personal needs, including 20 weeks of parental leave for primary caregivers and 14 weeks for secondary caregivers + $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Experience our beautiful work spaces, or get things done from the comfort of your couch. Choose what's best for each day.