Senior Credit Control Executive

Key Responsibilities

• Prepare monthly collection reports on pending, collected, overdue, and outstanding accounts.

• Track repayment due dates and follow up with clients before and after payment deadlines.

• Communicate with clients professionally on repayment status, payment arrangements, and overdue matters.

• Handle collection matters tactfully while maintaining good client relationships.

• Calculate outstanding balances, overdue amounts, and penalty charges based on approved terms.

• Prepare and coordinate payment reminders, overdue notices, formal letters, and related follow-up documents.

• Liaise with lawyers on overdue accounts, demand letters, and recovery matters when required.

• Keep proper records of all client follow-ups, payment commitments, reminders, letters, and collection actions.

• Update management regularly on repayment status, overdue accounts, client issues, and next action steps.

• Assist with basic documentation tracking related to client accounts, repayment records, and collection files.

• Arrange client meetings, coffee sessions, or meals where appropriate for relationship-based follow-up.

Requirements

• Minimum 2–5 years of experience in credit control, collection, banking, finance, loan operations, debt recovery, client servicing, or related fields.

• Presentable, professional, and confident in dealing with business owners, corporate clients, and high-net-worth individuals.

• Strong communication and follow-up skills.

• Able to be polite, tactful, and firm when handling payment matters.

• Strong attention to detail and able to track due dates, payment status, overdue accounts, and client commitments.

• Able to handle sensitive financial and client information confidentially.

• Proficient in Microsoft Excel, Word, Google Sheets, and basic reporting.

• Able to communicate in English, Bahasa Malaysia, and Mandarin will be an advantage.