Senior Credit Controller

Job Overview

Working in close co-operation with customer service and account teams, the Senior Credit Controller ensures that payments are collected timely, and all exceptions are resolved promptly and at source wherever possible.

The Senior Credit Controller owns the debtor’s ledger for their allocated customers and is responsible for ensuring that it is always maintained in an excellent condition, including credit risk management.

Key Duties and Responsibilities

Cash Collection:

• Resolving any queries and exceptions promptly, ensuring that our invoices are paid within terms.
• Root cause investigation on queries and exceptions and recommending actions to resolve at source.
• Providing copy invoices and proofs of delivery to customers as required.
• Understand any manual billing requirements and ensure these are fulfilled accurately and on a timely manner
• Proactively and reactively contacting or visiting customers to ensure agreed terms are adhered to.
• Recommending referring delinquent accounts to debt collection agencies.

Ledger Maintenance:

• Achieve Ledger Score targets as agreed.
• Proactively monitor the status of the debtor’s ledger ensuring it is up to date and any open transactions are matched as far as possible.
• Send customer statements monthly and reconciling where appropriate.
• Issuing credit notes where necessary within allocated approval limits.
• Matching the open items (credit notes, deductions etc.) on the ledger
• Allocate payments by exception - if not covered by the cash allocation team.

Credit Risk Management:

• Monitor customer payment behaviour and look out for any sign of change in credit risk.
• Performing credit checks and recommend credit limits as appropriate.
• Recommend credit holds as appropriate.
• Resolving credit holds, escalating when necessary (including collection of credit card payments for small customers).
• Proactively monitoring credit limits for reasonableness and adequacy and recommending changes.

Other duties:

• Receive and deal with incoming customer calls in matters related to outstanding debt.
• Mentoring Junior team members where appropriate.
• Maintain excellent professional relationships with customers, customer service and sales departments.
• Ownership of the complete end to end process and decision making for the assigned workstream.

Knowledge, Skills and Experience Required

Essential:

• Process and target driven.
• Tenacious and determined to succeed.
• Ability to work to and deliver on targets set.
• Ability to communicate effectively with customers and colleagues.
• Strong and confident computer skills with good experience of working with Excel.
• Attention to detail.
• Ability to provide excellent Customer Service.

Desired:

• CICM
• Previous experience in a fast-paced role including significant Credit Control or Customer Service responsibility.
• Experience in a modern ERP system.
• Experience in dealing with large number of invoicing accounts.
• Experience in dealing with EDI transmission of invoices

Life Working at Mi Hub

Our people are at the heart of our business. At Mi Hub, we know how hard our people work to achieve our business goals and keep our customers at the heart of our work.

• Mi Time Policy (after training is complete)– minimum 3 days in the office, finish early on a Friday rota basis (3pm!) and flexi your time and building up an extra half days annual leave per month. Also, grab a free tea and coffees whenever you are in the office!
• Annual leave - 25 days holiday plus Bank Holidays increasing to 27 days plus bank holidays when you get to 5 years’ service. If this isn’t enough, we provide the ability once a year for employee to buy extra annual leave.
• 3x death in service life insurance scheme should the worst happen in your employment with us.
• Celebrating Service, we offer long service awards to celebrate continued employment.
• EAP covering support for mental health and well-being.
• Employee Engagement (survey or Mi Forum) – We care for your opinions.
• Social calendar driven by our desire to raise funds for local and national charities, supporting a number each year.
• We take huge pride in our ESG policy which includes our impact on the environment and ensuring our company is ‘a great place to work’.

Mi Hub is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

If you wish to contact our in-house recruitment team you can contact them, via:

Email: recruitment @mi-hub.co.uk

Applications will also be accepted by email.

Mi Hub will keep your details for 13 months in accordance with our privacy policy, in case any other roles crop up that we think you'd be suitable for. If you'd like us to remove your details at any point, please contact the recruitment team on recruitment @mi-hub.co.uk

Mi Hub operates a Preferred Supplier List for recruitment agencies and only accept candidate introductions from agencies we have specifically engaged in writing for a particular role. Any unsolicited CVs or contact from agencies not formally instructed on the role, will not be recognised and no fees will be payable. Should we engage with a candidate whose details were submitted speculatively in this manner, it will not constitute acceptance of terms, and no agency fees will be owed.

Pay: £31,750.00 per year

Benefits:

• Company events
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Flexitime
• Free parking
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Sick pay

Application question(s):

• Can you reliably commute to the office location (Castle Donington) at least 3 times per week?

Experience:

• Credit Control: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Derby DE74 2UG