Senior Crisis Practitioner - Mental Health

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role An exciting opportunity has arisen to join the North West Community Mental Health Acute Care Service (CMHACS) as a CMHACs Practitioner. It is essential you are an NMC Registered Mental Health Nurse (RMN). The North West CMHACs offers high quality care and fair access to people who are experiencing acute mental health crisis. The team provide a rapid, specialist mental health and risk assessment along with a robust treatment plan.

One of the primary functions of the CMHAC Service is to ensure that individuals who are at risk of being admitted to hospital are offered treatment safely in a community setting as an alternative to hospital admission. The CMHACs Service work to minimise the length of stay in acute inpatient settings by supporting home passes or discharge where the clinical risk can be managed within the community. The team work alongside inpatient staff to identify individuals whose care needs can be met in a community setting. The service works across the North West area of Glasgow and are based within 3 Community Mental Health Teams. However there is an expectation at times to support the wider CMHAC service city wide if required.

We are looking for an enthusiastic candidate who is motivated and able to work effectively as both an individual and as part of a team. Effective communication skills both verbal and written are essential as the role involves liaising with key stakeholders including; carers, inpatient services, Community mental health teams, social work and third sector agencies.

You need to have a live NMC UK pin in order to be considered for this post.

Duration, Location, and Working Pattern: This is a full-time post of 36 hours per week, and it is a 7 day service.

This role will cover North West Glasgow area. Main location Arndale Resource Centre, 80-90 Kinfauns drive, Drumchapel G15 7TS.

The shift pattern is Monday-Friday 9-5 or 12-8, Saturday/Sunday 9-5.

Key Responsibilities The post-holder will be responsible for:

• Assessment, planning, intervention and evaluation of care.
• Ensuring referrals are recorded and actioned within timescales set out in operational standards. He/She will be a resource for referrers advising on criteria for referral to the team.
• The management of their own workload. Identifying and responding to the health promotion needs of service users under his/her care.
• Establish and participate in systems of practice support and caseload supervision for junior staff.
• Identifying and responding to the health promotion needs of service users under his/her care.
• Liaison with professional and voluntary agencies to provide specialist Psychiatric advice, arranging and contributing to multidisciplinary/agency meetings and case conferences.
• Initiating and developing new ideas to improve service user care/service delivery.
• Have a sound knowledge of mental health legislation and act as an advocate and information resource for individuals and carers.
• Identifying and responding to the needs of individuals, which maybe related to gender, health, domestic abuse, child protection issues and has a responsibility to act on concerns.
• Ensure the team maintains accurate and comprehensive written and electronic records.

Knowledge, training, qualifications and/or experience required to do the job:

• Completion of training as a first level registered nurse in mental health with a currently valid registration with the Nursing and Midwifery Council o
• Significant post registration experience, with experience of the mental health sector.
• Experience of supervising junior staff which may include qualified staff
• Evidence of continued professional development
• Effective communication skills
• Ability to work without direct supervision
• Driving licence essential

What We Offer We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested? If you would like to find out more, we would love to hear from you.

For An Informal Discussion, Please Contact David McKenna, CMHAC Team Lead, 0141 211 6184, [email protected]

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various” , we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community . We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.