Senior CRM Technology Manager

Who you are

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field
• Minimum 3+ years of multi-country CRM experience, ideally in ride-hailing, mobility, or food delivery
• Self-learner with hands-on experience configuring, customizing and optimizing CRM platforms, particularly Braze and for mobile applications
• Proficiency in SQL, HTML, CSS, and JavaScript for CRM automation and customization
• Strong analytical and problem-solving skills with a data-driven mindset
• Experience with API integrations and understanding of data structures and microservices
• Ability to collaborate with engineering teams in North America on technical implementations
• Excellent stakeholder management and communication skills in English to be able to translate business opportunities to technical solutions
• Experience in lifecycle marketing or product management is a plus

What the job involves

• Join our innovative team as a Senior CRM Tech Manager, where you will drive the implementation, maintenance, and optimization of our CRM platform across Rider, Driver and B2B in 9 markets
• As a key member of the CRM team, you’ll collaborate across marketing, operations and data functions to ideate and deliver high-quality, data-driven marketing automations and other solutions that enhance customer engagement and support our business growth
• Drive the technical design, implementation, optimization, and scalability of CRM systems
• Collaborate with marketing, product and engineering teams, ensuring technical CRM solutions align with business goals
• Develop and maintain our CRM infrastructure, including automating workflows, integrations, and personalization that drive efficiency
• Ensure data quality, integrity, and compliance through audits and analysis
• Troubleshoot CRM performance issues and optimize system functionality
• Analyze CRM data to generate insights and recommendations
• Manage technical vendors and maintain system documentation
• Develop in-app messages and email templates using HTML, CSS, and JavaScript
• Write SQL and Python scripts for segmentation and ETL processes

Benefits

• Sabbatical leave: Get rewarded for you rhard work with a sabbatical after two years.
• Employee assistance program: Your wellbeing is our priority, anonymous external support is always available.
• Welcome & anniversary gifts: We'll send you a little something to celebrate these special occasions.
• Mobility benefits card: Get from A to B on us. Every month you'll get a mobility budget to try out different transport options.
• Flexible work options: Work as you are and where you want with flexible hours and remote opportunities.
• Talent development: Your growth is important to us. Progress your career with dedicated training courses and regulars development check-ins.
• Birthday off: Celebrate in style with an extra dy off each year.
• Remote work within the EU: Work up to 20 business days every 6 months from all countries in the European Union & Switzerland.