Senior Customer Education Manager, Enterprise

For our client, we are seeking a Senior Customer Education Manager, Enterprise to join the team of a leader in the Enterprise Technology space.

This role will shape and scale customer education for enterprise accounts, with a strong emphasis on driving adoption and engagement across complex implementations. You will partner closely with Customer Success, Sales, and implementation stakeholders to design tailored programs that improve deployment outcomes and deepen platform usage. The position blends strategy, hands-on execution, and data-driven measurement to help enterprise clients realize more value from the company's platform.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $116,000 – $140,000 annually

Responsibilities

• Serve as a key member in enterprise account implementations, collaborating with multiple teams
• Build and deliver tailored education programs for enterprise accounts
• Advise clients on deployment strategy and API-based usage adoption
• Define scoping criteria for educational engagements to maximize impact
• Establish repeatable patterns for integrating education into account engagements
• Own and propose metrics for measuring program success as it evolves
• Identify accounts with low usage and develop strategies to enhance platform engagement

Qualifications

• 8-12 years of experience in customer education, professional services, or consulting within a B2B SaaS environment
• Ability to build programs from ambiguity and define success metrics
• Experience collaborating with Customer Success and Sales teams in live engagements
• Technical proficiency to advise clients on APIs and integrations without coding
• Strong change management skills to build workflows with account teams
• Consultative communication skills to guide enterprise clients effectively
• Data-driven mindset with the ability to design and refine measurement frameworks

Benefits

• Performance-based bonus opportunities
• Equity offerings
• Generous benefits program
• Opportunities for occasional travel to support key accounts

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.