Senior Customer Enablement Manager

For our client, we are seeking a Senior Customer Enablement Manager to join the team of a leader in the Telecommunications & Hardware space.

This role will help build and scale a foundational customer learning program that improves adoption, readiness, and customer success. The ideal candidate will shape a structured academy experience, partner closely with subject matter experts, and translate technical concepts into practical training that customers can apply. This is a highly collaborative position with a strong emphasis on content creation, certification design, and measurable learning outcomes.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $142,000 – $180,000 annually

Responsibilities

• Define and develop the foundational customer academy
• Design customer certification programs focused on practical skills
• Create technical modules demonstrating effective platform usage
• Translate complex technical concepts into clear instructional materials
• Collaborate with subject matter experts to ensure content accuracy and relevance
• Produce engaging learning experiences tailored to customer needs
• Measure and analyze customer readiness and adoption rates

Qualifications

• 5+ years in customer enablement, technical enablement, or instructional design
• Experience developing technical customer education and certification programs
• Proven ability to simplify complex technical concepts into practical learning content
• Hands-on experience with digital learning tools like Articulate Rise or similar
• Experience designing assessments and certification criteria
• Strong communication skills to work with technical subject matter experts and customer teams
• Strong project management skills to oversee content from creation to launch

Benefits

• Opportunity to shape a new customer academy and learning experience
• Collaborative role working with cross-functional teams in a dynamic environment
• Focus on hands-on content creation alongside strategic development
• Gain experience with cutting-edge cybersecurity technology and methodologies
• Professional development and opportunities for continuous learning

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.