Senior Customer Engineer

Who you are

• A Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or related fields with seven or more years of working experience in data communication, networking, or the automotive industry
• Solid C/C++ and embedded system programming experience
• Experience with Linux, Android, and/or other POSIX operating systems
• Experience in systems integration, platform-dependent integration and development, multithreading, and concurrent programming
• Proficient in shell scripting languages and Python
• Familiar with software architecture and end-to-end solutions
• Familiarity with software configuration management tools and defect tracking tools
• Excellent presentation and communication skills
• Familiar with the Linux and QNX boot sequence
• Familiar with bootloaders, Linux, and microcontroller image flashing
• Familiar with networking technologies of Ethernet and CAN bus, and communication protocols of TCP/IP, HTTP, and MQTT
• Familiar with vehicle E/E architecture and CAN network bus

What the job involves

• We are looking for a highly motivated SW Integration engineer to join our fast-growing team
• As a part of the team that is responsible for the software integration and prototype development, you will have
• The opportunity to:
• Stay at the forefront with customers, understanding the pressing problems facing the industry and the most advanced technologies required to solve them
• Apply your skillsets to build SW solutions, creating immediate impact and helping our customers, as well as shaping the industry with solutions you build
• Play the most important role to help scale our products and grow Sonatus' business
• Role and Responsibilities:
• Software Integration: Integrate software modules and SDK at the system or application level, and create POC (Proof of Concept) prototypes for demo purposes
• Plan POCs based on the scope for the customers, and estimate required works and effort to complete the POC and provide NRE estimate, and resource forecast
• Troubleshooting & Debugging: Identify, analyze, and resolve issues that arise during the software integration process, ensuring a smooth and reliable software system
• Triage the customer-reported technical issues, identify the domain of issues, and assign them to the appropriate stakeholders accordingly
• Demo and Presentation: Present solution using either demo SW or architecture presentation to customers and partners to showcase our product and technology advantages
• Customer Management: Provide integration support for our customers, remotely and/or on-site when necessary
• Manage customers’ feature requests, develop business relationships with customers, and play the Go-to-person for technical questions, issues, and resolutions
• Vendor Management: Manage external resource vendors for applicable projects on the planning of scope, timing, and expected deliverables, and oversee the execution in progress
• Act as a portal for technical communication between external customers/partners and our internal cross-functional teams
• Training and Onboarding: Leverage product documentation and create training materials and guiding documentation to internally arm customer-facing FAE and Sales teams and externally onboard our customers and partners for using our products and solutions
• Collaboration: Work closely with all cross-functional teams globally, including Sales, Product, Software developers, QA engineers, Technical program managers, and external customers to ensure success in promoting our products and solutions collectively
• Performance Optimization: Monitor, analyze, and optimize the performance of integrated systems, addressing any bottlenecks and ensuring the software runs efficiently

Benefits

• Stock option program
• Flexible working arrangements
• Unlimited PTO
• Comprehensive benefits with generous allowance
• Free in-office food & snacks!