Senior Customer Operations Executive

Role & responsibilities

• Bachelors degree / diploma in Mechanical.
• Minimum 5 years of field service experience
• Good working knowledge of ERP/FSM/CRM systems
• Strong computer proficiency in MS Word and MS Excel
• Good coordination, planning, and execution skills
• Ability to manage field operations and supervise service engineers
• Strong communication skills for customer, internal team, and stakeholder coordination
• Knowledge of service processes, spare management, and chargeable job handling
• Understanding of Health & Safety requirements in field operations
• Ability to work under pressure and ensure SLA-driven execution

Preferred candidate profile

• Experience in managing field-based teams
• Exposure to oil & gas, retail outlet, or petroleum equipment service operations
• Familiarity with preventive maintenance planning and breakdown service management
• Experience in handling customer escalations and service reporting systems
• Working knowledge of workload planning and field productivity management