Senior Customer Program Manager

As a Customer Program Manager, you will lead strategic programs for key customer accounts and connect customer priorities with business objectives. You will guide global, cross-functional teams from planning through delivery while strengthening trusted customer relationships

San Jose, CA / Austin, TX

• Lead strategic customer programs across product design-in, qualification, demand management, product quality, and future opportunities

• Own the end-to-end program lifecycle including planning, execution, risk management, issue resolution, reporting, and closure

• Align global cross-functional teams across Sales, Engineering, Operations, Product Management, Marketing, Manufacturing, and Quality

• Manage customer escalations and crises by coordinating timely decisions, clear ownership, and actions that reduce business impact

• Build trusted customer relationships through a strong understanding of business priorities, market trends, technical challenges, and competitive dynamics

• Translate complex data into action by providing concise insights, business risks, strategic opportunities, and recommendations to senior stakeholders

• Drive results through influence by creating alignment, accountability, collaboration, and customer focus across a matrixed organization

Your Profile

You combine customer focus with sound judgment and clear executive communication. You respond effectively to changing priorities, manage competing objectives, challenge the status quo thoughtfully, and build collaboration across diverse teams

• Bachelor’s or Master’s degree in Electrical Engineering, Microelectronics, Semiconductor Technology, or a related technical field

• 10 or more years of semiconductor industry experience, including leadership of complex customer-facing programs and global cross-functional teams

• Strong semiconductor knowledge with the ability to understand customer requirements, product architectures, development challenges, and solution value

• Strong program management skills in planning, prioritization, risk management, issue resolution, and delivery

• Executive-level communication and presentation skills, with the ability to adapt messages for technical, business, and senior leadership audiences

• Demonstrated success building customer partnerships, influencing without formal authority, analyzing complex data, and guiding decisions across diverse stakeholder groups

• Nice-to-have: Knowledge of power semiconductors, a PMP, IPMA, or equivalent project management certification, and experience mentoring or coaching others