Senior Customer Service Executive

• 5 days work week
• Subang Jaya, Selangor

Company Overview:

Our client is a well-established global electronics distributor, providing electronic components, technology solutions and supply chain services to businesses across various industries.They are currently seeking an experienced Customer Service Executive to join their team in Subang, Malaysia, to handle customer enquiries, order management, and coordinate with internal departments to ensure smooth operations and customer satisfaction.

Job Responsibilities

• Handle customer enquiries regarding product availability, pricing, order status and delivery schedules.
• Coordinate order processing, shipment tracking, urgent order requests and backlog management.
• Prepare quotations, process invoices, manage returns and resolve order discrepancies.
• Investigate and resolve customer complaints, credit issues and service-related concerns promptly.
• Liaise with internal departments and the sales team to ensure smooth order fulfilment and customer satisfaction.
• Maintain accurate customer records, order information and relevant documentation.
• Monitor service performance and identify opportunities to improve operational efficiency.
• Perform other duties as assigned by the management.

Job Requirements

• Minimum 5 years of relevant experience in customer service, order management or sales support.

• Good communication, interpersonal and problem-solving skills.

• Proficient in computer applications, email and data management.

• Able to manage multiple tasks and work effectively in a fast-paced environment.

• Strong customer service mindset with the ability to handle complex enquiries independently.

• Proficiency in multiple languages will be an added advantage.

How to Apply:

If you are interested to apply, kindly submit your updated resume in DOC/PDF format and allow our Consultant to match you with our Clients.

To facilitate the process, please ensure the following details are included in your resume:

Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

Kindly note that only shortlisted candidates will be notified.

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Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd
JTK Number: JTKSM 1252