Vouchagram India
Senior Customer Service Executive: Email Process
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹300,000 – ₹500,000 / year
Location:
Delhi, India
Work mode:
Onsite
Published on:
16 September 2026
What they need
Location: Adchini, Hauz Khas | South Delhi
Employment Type: Full-Time | 5 Days Working | 2 Rotational Offs | Day Shifts
Company Website: www.gyftr.com
(Freshers can also apply)
Key Responsibilities:
- Understand customer concerns and communicate resolutions clearly and
professionally.
- Handle objections and complaints with patience, empathy, and a problem-
solving attitude.
- Retrieve customer details using internal ticketing tools to assist in resolution.
- Respond to and resolve user queries via approximately 40-50 chats or 40 emails per day.
Skill Set Required:
- Excellent communication and interpersonal skills.
- Typing speed of 3035 words per minute.
- Graduation would be preferred.
- Strong query-handling and complaint-resolution abilities.
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