Senior Customer Service Executive (Power Tool)

About Company

A regional sales subsidiary of a global power tool manufacturer, this company provides a comprehensive range of portable electric tools and cordless equipment for professional and industrial use. Its product lineup spans drilling, cutting, grinding, fastening, and outdoor power equipment, supported by multiple advanced battery platforms offering varying voltage levels. With a strong emphasis on cordless technology, the company promotes zero-emission and dust-free work environments, catering primarily to construction, woodworking, and metalworking professionals across the local market.

Job Description

• Handle customer interactions via telephone, email, instant chat, or in-person (including walk-in customers) in a professional manner
• Respond promptly to customer inquiries related to products, pricing, delivery information, and complaints
• Process customer orders, application forms, and various requests accurately and efficiently
• Prepare pick lists, delivery orders (DO), and invoices in a timely manner
• Follow up on backorders and coordinate delivery arrangements
• Liaise with branches, Purchasing, and Warehouse departments to check stock availability and arrange stock transfers
• Handle customer complaints by investigating issues, completing Customer Complaint Forms, and submitting Credit Note (CN) applications
• Prepare weekly and monthly reporting via Microsoft Power BI
• Create promotion pricing via CRM system
• Working Location: Subang Jaya, Selangor
• Working hours: Monday to Friday 9am - 6pm

Job Requirements

• Minimum Diploma qualification in any field
• At least 3 years of experience in customer service and order coordination
• Proficient in Microsoft Excel and Word; experience with ERP systems or Power BI is an advantage
• Strong communication and coordination skills to liaise with internal departments and customers
• High attention to detail with strong accuracy in task execution
• Proficient in English and Bahasa Malaysia; proficiency in Mandarin is an advantage to liaise with Mandarin-speaking stakeholders

Compensation

• Performance bonus
• Annual leave
• Medical and insurance benefits