Senior Customer Success Engineer

• The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role
• As a Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform
• You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value
• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform
• Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders
• Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment
• Collaborate on marketing-informed campaigns and plays to drive adoption and expansion
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR
• Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership

Benefits

• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Unlimited paid time off, plus 3 global VeeaMe Days for self-care
• Medical, dental, and vision coverage from day one
• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
• Mental health support, therapy sessions, and digital wellness tools via SupportLinc EAP
• 401(k) retirement plan with matching contributions up to annual limits
• Legal services, identity protection, and supplemental health insurance options
• AirVet: 24/7 virtual veterinary care at no cost
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program- Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices
• 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role
• Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations
• VMCE certification required (may be completed post-hire within an agreed timeframe)
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value
• Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus
• Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
• Excellent communication, cross-functional collaboration, and stakeholder management skills
• Advanced level of English