Senior Customer Success Executive

About the Company:

Abmiro, a fast growing Software-as-a-Service(SaaS) based product company HQ in Pune, India is looking for a smart accountant. We have an onsite office in Ireland and we are growing aggressively and looking for talented people who want to make a real difference.

We are building a product that is going to be used by thousands of businesses and help them overcome their real world problems. We are taking you on an entrepreneurial journey with a vibrant team and a massive market opportunity. If this excites you, then this is an opportunity you should not miss.

Requirements

Job Description :

Abmiro is currently seeking a friendly and highly skilled customer success executive to provide enterprise-level support. He / she must be able to provide support via phone, web, email, chat, and other channels as needed.

Our SaaS product requires following tasks to be managed by the “Customer Support Executive”

• Product demonstration
• Customer on-boarding
• Customer hand holding until usage stabilisation
• Manage & resolve customer tickets
• Collaboration with tech team & customers

These features are must have for this profile :

• Excellence in customer service skills
• Understanding of any CRM or SaaS platform
• Willing to take ownership of customer issues, complaints and queries
• Ability to communicate with Indian as well as international clients
• Experience of using lead management tools such as Hubs-pot
• Experience of using Zoho mail, Cliq, Google Forms, Sheets & Docs, Canva
• Knowledge of managing apps on PlayStore & AppStore

Qualification & experience

• Graduate / Post graduate in Engineering / Computer Application stream
• Fluent communication in English
• Excellent formal communication skills over email & chat
• Ability to follow-up with customers as well as internal tech teams
• Work experience of 1-3 years in any of the customer facing roles

Role & responsibilities

• Provide product support to clients via email, chat, call & Google Meet
• Manage issues reported by client and drive them to resolution meeting the SLAs
• Coordinate with technology team for possible feature requests
• Prioritize support tickets and multi-task when needed
• Provide quick solutions or workarounds to client queries
• Demonstrate Rekart Software Product to clients and leads
• Client team's training via Google Meet.
• Manage various software configurations for client apps.

Preferred candidate profile

• You should have good communication skills - written as well as verbal in English
• You should have experience of communication with clients & leads.
• You should have experience of handling excel sheets.
• You should have good ability to visualise client's perspective and offer pro-active solution.
• You should have a good sense of client management
• You should have good patience to read the information & ability to process data.

Benefits

Location, Work hours & Culture

• Work from Office - Location Baner, Pune
• Work timings : Monday to Saturday
• Company benefits include Provident Funds, Insurance, personal growth opportunities, technology growth opportunities etc.
• Opportunity to work with SaaS based growing IT company

What We Provide -

• Be part of a dynamic young and friendly team that strives for top quality and fantastic work culture
• Hell lot of stuff to innovate and learn simultaneously
• Opportunities and guidance to learn new technologies, share knowledge and grow within the company and sector.
• Others benefits including Provident Fund, Insurance, personal growth opportunities, technology growth opportunities etc.

Location: Pune

PS: We're a small team, and your impact is going to be huge!