(Senior) Customer Success Manager

该职位来源于猎聘 Your Role: As (Senior) Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at Impact. What You'll Do: Platform Knowledge : Run platform training and can consult on contracts, finance, ad tracking, and reporting. Account Management: Coordinate strategic initiatives with direction from manager. Customer Communications: Coordinate communication including customer facing messaging regarding initiatives, outages, marketing efforts, etc. under the guidance of the manager. ensures clients communication including email, ticketing, and slack is documented in SFDC. Escalation Management: Distill feedback from clients and manage creation of all necessary documentation, including JIRA ticket, project trackers, and SFDC. Project/Task Management: Follow established processes for ticket creation and project tracking utilizing JIRA, Project Plans, SFDC, Coordinates status updates from key stakeholders under the guidance of manager. Commercial Efforts: Coordinate all renewal and expansion opportunities. What You Bring: Bachelor's Degree (Business, Marketing or related field a plus) 3-5 years of customer service experience, preferably B2B. Candidate with more experience will be considered as Senior Manager. Consistent track record of providing stellar support to customers. Solid understanding of the digital marketing ecosystem A healthy dose of initiative and the ability to remain flexible Detail-oriented and able to effectively prioritize tasks Be a critical thinker and an inventive problem-solver Professional interpersonal skills Enthusiastic teammate Phenomenal conflict resolution skills Excellent time management skills