Senior Customer Success Manager

Who you are

• Proven experience in Customer Success or Account Management within a SaaS company, with 4-5 years of relevant experience managing large, strategic accounts
• Confidence in consulting on CRO, UX, or analytics-related projects, and communicating effectively with both technical and non-technical audiences
• Eagerness to develop strong customer relationships, translate data into strategy, and navigate technical conversations around topics like server-side implementation
• If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!

What the job involves

• Manage a portfolio of strategic enterprise clients, driving retention and expansion through strategic consulting and proactive engagement to reduce churn and maximize value
• Build and maintain strong, trust-based relationships with key account clients, guiding them through onboarding, solution adoption, and long-term growth initiatives
• Drive customer satisfaction and loyalty by delivering impactful recommendations on testing and personalization strategies, based on performance data and business goals
• Lead optimization workshops, CRO meetings, and training sessions while ensuring clients are equipped to implement and scale successful campaigns
• Liaise with cross-functional teams to align on client needs, deliver technical support for campaign set-up, and translate customer insights into actionable feedback for product improvement
• Act as a strategic advisor and advocate for your customers, presenting KPIs, performance summaries, and success stories to both end-users and C-level stakeholders

The application process

• Step 1: Discovery interview with Fayçal Bennegadi, Team Lead Talent
• Step 2: Hiring Manager interview with Camille Baudry, Team Lead Customer Success
• Step 3: Case study presentation with Camille and a team member
• Step 4: Final meeting with Céline Le Tourneur, VP Client

Benefits

• Huge impact. AB Tasty is only as great as our team. By directly developing the publicly accessible SaaS platform used by all our clients, you’ll have a direct impact on the company’s success
• The opportunity to unleash your creativity. You’ll be free to contribute to the processes, the tools and the organisation of the team, according the agile principles
• No micromanaging. Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every incentive to make a real impact
• International reach. Our audience is wildly international, and our team is too. Although our HQ is located in France, our company language is English
• Continuous education. We offer many opportunities for each employee to learn and grow from a mix of professional and non professional topics
• Unique career opportunity. By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible
• Lots. Of. Fun. Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes and parties
• Remote working, flexible schedule. This isn’t a “clock in, clock out” company. We care about your productivity, not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keeping
• Time for yourself. After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed, but also to make you succeed