Senior Customer Success Manager

• This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals
• Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements
• Work on case studies to highlight customer successes
• Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals
• Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions
• Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment
• Coordinate with the product and engineering teams to define customers journey, challenges and opportunities
• Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients
• Deliver training sessions and workshops to customers on the use and benefits of our products and services
• Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention

Benefits

• Health & wellbeing: Comprehensive health benefits designed to support your overall wellness
• Time away: Paid time off for vacations, family bonding, and unexpected needs
• 401(k) match: Build your financial future with our 401(k) matching program
• Mental wellness: Resources and support for your emotional wellbeing and navigating life’s challenges- We are seeking a highly motivated and skilled Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML
• Demonstrated ability to build relationships at all levels within an organization
• Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms
• Embody the Company values
• Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree preferred
• Works under general supervision with relatively little guidance necessary, can take direction well
• Highly organized, with an ability to manage multiple accounts and projects simultaneously
• Excellent interpersonal, communication, and presentation skills
• Comfortable working in a fast paced environment with ambiguous and/or iterative fact-sets
• Passionate about sustainability and the role of technology in addressing energy challenges
• Proven experience in customer success, technical account management, or a similar role in a technology-driven environment
• Self-motivated, with a proactive and problem-solving mindset