Senior Customer Success Manager (Technical)

":" **About Cloudsmith

Cloudsmith is transforming how organizations manage software artifacts and secure their software supply chains. As a fully managed, multi-tenant SaaS platform, we enable organizations to build, secure, and distribute software with confidence.

Built by developers for developers, Cloudsmith is the industrys leading artifact management platform, supporting over 30 package formats across programming languages, container technologies, and operating systems. Our platform combines enterprise-grade artifact management with vulnerability scanning, policy enforcement, and software supply chain security at global scale, serving startups through Fortune 500 organizations.

Backed by leading investors and on an exciting growth journey toward IPO, Cloudsmith is building the critical infrastructure powering modern software delivery worldwide.

**About the Role

We are looking for a **Senior Customer Success Manager to manage and grow strategic enterprise customer relationships. This is a highly technical, customer-facing role requiring a strong understanding of DevOps, cloud-native technologies, CI/CD pipelines, and enterprise software delivery.

As the trusted advisor for your customers, you will drive product adoption, maximize customer value, support renewals and expansion opportunities, and build long-term executive relationships. You will partner closely with Product, Engineering, Support, and Sales to ensure customers successfully integrate Cloudsmith into their software delivery ecosystem.

This role is ideal for someone who enjoys solving complex technical challenges while building strategic customer partnerships.

**Key Responsibilities
**Customer Success Account Management

• Own a portfolio of strategic enterprise accounts throughout the customer lifecycle.

• Develop and maintain Success Plans with measurable business outcomes and adoption milestones.

• Drive product adoption, customer health, and long-term value realization.

• Build trusted relationships with executive, engineering, platform, and security stakeholders.

• Conduct regular business reviews and provide strategic recommendations.

• Identify account risks early and coordinate mitigation plans across internal teams.

• Partner with Sales on customer renewals, upsell opportunities, and account expansion.

  **Technical Customer Engagement

  • Serve as a trusted technical advisor for enterprise customers.

  • Guide customers on platform adoption, integrations, best practices, and software supply chain security.

  • Investigate technical challenges alongside Engineering and Support teams.

  • Communicate complex technical concepts clearly to both technical and business audiences.

  • Help customers optimize their CI/CD workflows using Cloudsmith.

    **Cross-Functional Collaboration

    • Collaborate closely with Product, Engineering, Sales, Support, and Professional Services.

    • Represent customer requirements and advocate for product improvements.

    • Translate customer feedback into actionable product and process recommendations.

    • Contribute to Customer Success playbooks, documentation, and scalable best practices.

    • Monitor customer health metrics, platform usage, and adoption trends.

      **Customer Onboarding Adoption

      • Partner with Onboarding Managers to ensure successful customer implementations.

      • Support customers through technical integrations and adoption challenges.

      • Develop adoption strategies that increase customer engagement and platform utilization.

      • Capture and share customer success stories and best practices across the organization.

        Requirements **Skills Qualifications
        **Experience

        • 8+ years of Customer Success, Technical Account Management, Solutions Engineering, or related experience within SaaS, DevOps, Cloud Infrastructure, or Developer Tools.
        • Proven experience managing strategic enterprise customer accounts.
        • Experience supporting large, technically complex customer environments.
        • Strong track record of driving customer adoption, retention, and expansion.********************

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.