Aura Emanating Teknology Private Limited

Job Title: Senior Customer Support Desktop &amp; Network Engineer
Location: Delhi NCR, Kanpur (UP)
Job Type: Full-time (on-site at client location)
Number of Openings: 01
Minimum Experience: 10 Years
Salary: Minimum ₹25,000/- per month, including PF, ESI etc. Final package depends on interview.
About Us
We are a Delhi-based ISO 9001, 27001, 20000 and 22301 certified IT company providing AMC, facility management services and technology solutions for desktops, servers, printers, all-in-ones and networks to government and enterprise clients. We offer a supportive work environment and good growth opportunities.
Responsibilities
<ol>
<li>Lead and supervise a team of minimum 5 maintenance engineers; allocate calls and monitor work quality.
</li>
<li>Ensure all complaints are attended and closed within SLA timelines; handle escalations.
</li>
<li>Install, configure and maintain desktops, laptops, servers, printers, UPS and other peripherals.
</li>
<li>Diagnose hardware faults and coordinate with OEMs for warranty repairs and replacements.
</li>
<li>Manage and support network infrastructure – switches, routers, Wi-Fi, LAN cabling.
</li>
<li>Support Windows OS, MS Office, antivirus, Active Directory, DHCP and DNS.
</li>
<li>Carry out preventive maintenance and maintain asset inventory and call registers.
</li>
<li>Act as the main contact for the client and prepare daily/monthly service reports.
</li>
</ol>
Requirements
<ol>
<li>Qualification: Graduate any stream or Diploma in Engg + certificate course in hardware engineering
</li>
<li>Minimum 10 years in desktop and network support, including team-lead experience.
</li>
<li>Proficiency in Windows 10/11 and Windows Server.
</li>
<li>Good knowledge of networking: TCP/IP, VLANs, switches and routers.
</li>
<li>Experience in AMC/FMS projects, preferably at government sites.
</li>
<li>Excellent problem-solving, communication and team-handling skills.
</li>
</ol>
Join us and be a part of a company that values innovation and excellence in IT solutions!
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
<ul>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Provident Fund</li>
</ul>
Work Location: In person

Senior Customer Support Desktop & Network Engineer

Senior Customer Support Desktop & Network Engineer

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